Global Operational Resilience Lead

Manulife/John Hancock; Manila; Hybrid; PHP 1,200,000 - 2,400,000; Full time

Benefits offered by this job

Hybrid work arrangement

Equal opportunity employer

Job summary

Manulife/John Hancock seeks a Manager, Global Operational Resilience to lead first-line support across resilience activities worldwide. You will act as a subject‑matter expert for Archer modules, guide risk-based decisions, and develop user guides and training materials.

The role requires strong risk management, BCM knowledge, and stakeholder leadership across functions. Hybrid work arrangements apply as part of our flexible, globally distributed team.

Qualifications

• 5–7 years of experience across Operational Risk Management and related disciplines.
• Strong understanding of risk identification, assessment, controls, issues, remediation and monitoring.
• Working knowledge of BCM and Operational Resilience concepts including BIA and continuity plans.
• Experience coordinating multiple stakeholders within a complex or matrixed organization.
• Experience with governance, risk, and compliance platforms; Archer experience preferred.

Responsibilities

• Serve as a first-line SME for Operational Resilience and Business Continuity modules (Archer).
• Lead development and improvement of standardized tools, templates, procedures and guidance.
• Perform first-line QA to ensure resilience documentation is complete and justified.
• Identify compliance gaps and drive remediation with stakeholders.
• Guide stakeholders in identifying critical processes, recovery needs and dependencies.
• Support exercises, audits, regulatory readiness and evidence maintenance.
• Lead training, communications and capability-building across global functions.

Skills

Operational Risk Management

Business Continuity

Stakeholder Management

Risk & Controls

Analytical Skills

Tools

Archer

Job description

Manulife/John Hancock seeks a Manager, Global Operational Resilience to lead first-line support across resilience activities worldwide. You will act as a subject‑matter expert for Archer modules, guide risk-based decisions, and develop user guides and training materials.

The role requires strong risk management, BCM knowledge, and stakeholder leadership across functions. Hybrid work arrangements apply as part of our flexible, globally distributed team.