Head of Operational Risk & Resilience Oversight

Manulife/John Hancock

Manila

Hybrid

PHP 8,822,000 - 13,233,000

Full time

6 days ago

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Job summary

Manulife/John Hancock seeks a Director of Operational Risk and Resilience Oversight to lead a centralized function overseeing ORRO frameworks, policies and standards across segments. The role reports to the AVP of ORRO Governance, Reporting and Risk Program Oversight and partners with risk, compliance, legal, and ops to strengthen risk culture and ensure robust continuity capabilities.

Ideal candidates will have deep knowledge of E-21, third party risk management, change risk and risk assessment

Qualifications

Progressive leadership in operational risk management.
Broad financial services/insurance knowledge and product familiarity.
Deep understanding of OSFI E-21, Business Continuity, Third Party Risk Management.

Responsibilities

Lead development, coordination and implementation of ORRO frameworks, policies and standards.
Support Canada Segment team in implementing standards with risk and business partners.
Coordinate activity intake for ORM program review and challenge.
Establish templates and documentation to support segment reviews.
Collaborate with ORRM, IRM, Compliance, Legal, Ops and Tech teams.
Host sessions to gather feedback and implement tracking for changes.
Provide ongoing support for operational risk metrics across teams.
Design dashboards and reporting on progress, gaps and remediations.