Global Operational Resilience Manager

Manulife John Hancock; Quezon City; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Manulife John Hancock is seeking a Manager, Global Operational Resilience to act as a first-line SME supporting Archer Operational Resilience and Business Continuity globally. You will develop practical tools, templates, checklists, and training materials, while aligning with second-line risk oversight and regulatory readiness.

The role requires risk management expertise, strong cross-geography collaboration, and the ability to translate complex risk concepts into practical guidance for multiple

Qualifications

• Bachelor’s degree or higher in a related field.
• Professional certifications in risk, resilience, or related domains are preferred.
• Experience across Operational Risk Management, BCM, or resilience disciplines.

Responsibilities

• Serve as first-line SME for Operational Resilience and Business Continuity modules.
• Lead development of standardized BCM tools, templates, and checklists.
• Perform first-line QA to ensure resilience docs are complete and well-justified.
• Identify non-compliance gaps and drive remediation with stakeholders.
• Guide stakeholders in identifying critical processes, dependencies, and recovery needs.
• Support resilience exercises, audits, and regulatory readiness with evidence.
• Lead training and communications across global functions with clear guidance.

Skills

Operational Risk Mgmt

BCM/Resilience

Stakeholder Mgmt

Data Quality

Process Improvement

Training Delivery

Education

Bachelor's degree

Professional risk/resilience certs

Tools

Archer GRC

BI Dashboards

Low-code tools

Job description

The Manager, Global Operational Resilience is a first-line subject matter expert responsible for supporting the effective implementation and execution of Manulife's Operational Resilience related activities globally.

The role will serve as the first-line subject matter expert for the Archer Operational Resilience and Business Continuity modules, providing process, procedural, data-quality, and user support to global stakeholders. The position will help stakeholders understand and meet applicable standards, improve the quality and consistency of business continuity and operational resilience deliverables, and maintain readiness for second-line oversight, audit, and regulatory review.

The role will also lead the development and maintenance of practical first-line tools, templates, checklists, standard operating procedures, user guides, and training materials. Working closely with the reporting manager, the role will also be responsible for supporting Group Functions risk management activities where appropriate.

This position requires a strong foundation in operational risk management, with practical experience in business operational resilience, risk and control processes, or related disciplines. The successful candidate will be comfortable working across multiple functions, geographies, and stakeholder groups in a global, matrixed environment.

Position Responsibilities

• Serve as a first-line subject matter expert for Operational Resilience and Business Continuity, including the Archer Critical Operations & Services, Business Impact Assessment, and Business Continuity Plan modules.


• Lead the development and continuous improvement of standardized BCM and Operational Resilience tools, templates, procedures, checklists, user guidance, and training materials.


• Perform first-line quality assurance reviews to ensure resilience documentation is complete, consistent, supported by appropriate rationale, and aligned with applicable standards and methodologies.


• Proactively identify and escalation non-compliance, documentation gaps, overdue activities, data-quality concerns, and execution risks, partnering with stakeholders to drive remediation through completion.


• Guide stakeholders in identifying critical processes and services, recovery requirements, and key third-party, technology, facilities, people, and other operational dependencies.


• Support business continuity exercises, operational resilience scenario testing, audit and regulatory readiness, and ensure appropriate evidence is maintained to demonstrate effective first-line execution.


• Lead stakeholder training, communications, and capability-building across global functions, translating complex risk, resilience, methodology, and system requirements into clear and practical guidance.

Required Qualifications

• 5-7 years of relevant experience across Operational Risk Management, risk and controls, business continuity, operational resilience, audit, compliance, enterprise risk management, or a closely related discipline.


• Strong understanding of Operational Risk Management principles, including risk identification and assessment, controls, issues, corrective actions, monitoring, and reporting.


• Working knowledge of BCM and Operational Resilience concepts, including BIA, business continuity plans, recovery requirements, dependencies, exercises, scenario testing, and remediation.


• Experience supporting risk-management programs and coordinating multiple stakeholders, deliverables, dependencies, and deadlines within a complex or matrixed organization.


• Experience conducting quality or completeness reviews of risk, control, BCM, or Operational Resilience documentation and supporting governance, remediation, audit, or regulatory readiness activities.


• Strong analytical, communication, facilitation, and stakeholder-management skills, with the ability to work independently and influence stakeholders across functions, levels, and geographies.

Preferred Qualifications

• Practical experience in business continuity, operational resilience, crisis preparedness, disaster recovery, or a related resilience discipline.


• Financial services or insurance industry experience.


• Experience with governance, risk, and compliance platforms, with Archer experience strongly preferred.


• Experience preparing dashboards, management reporting, status reporting, and data-quality analysis.


• Experience developing risk or resilience tools, templates, SOPs, user guides, checklists, training materials, or other enablement resources.


• Exposure to workflow automation, data visualization, or low-code tools.


• Professional certification in risk, resilience, audit, project management, or process improvement, such as CBCP, CBCI, ISO 22301, CRISC, CISA, CRM, FRM, PMP, or an equivalent recognized credential.

When you join our team:

We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global