Global O2C Specialist for Customer Operations (Korean)

Nestlé S.A.; Meycauayan; On-site; PHP 400,000 - 600,000; Full time

Job summary

Nestlé Integrated Business Services Manila Inc. is hiring for a Customer Service specialist to manage interactions including order placement, inquiries, and issue resolution across multiple channels.

You will monitor and ensure timely execution of the Order-to-Cash process from order capture to delivery and payment, investigate blocks, and coordinate with Demand, Logistics, Billing and Sales. Fluent Korean and strong communication are required.

Qualifications

• Bachelor's degree in business, Supply Chain, or related field.
• 2+ years of experience in Customer Service, Shared Services, or Order-to-Cash processes.

Responsibilities

• Manage customer interactions including order placement, inquiries, and issue resolution via multiple channels.
• Monitor and ensure timely execution of the Order-to-Cash process, from order capture to delivery and payment.
• Investigate and resolve order blocks, fulfillment issues, and billing concerns in accordance with SLA timelines.
• Proactively communicate with customers regarding order status, risks (e.g., stock shortages, logistics delays), and mitigation plans.
• Serve as the primary contact for returns, refusals, and claims management, ensuring compliance with company policies.
• Collaborate with cross-functional teams (Demand Management, Logistics, Billing, Sales) to ensure accurate and efficient service delivery.
• Maintain and update records in CRM/ticketing systems, ensuring data accuracy and visibility across stakeholders.
• Support continuous improvement initiatives by identifying root causes and contributing to process enhancements.

Skills

Korean fluency

Communication skills

Attention to detail

Multitasking

Education

Bachelor's degree

Tools

SAP

MS Office

CRM systems

Job description

Nestlé Integrated Business Services Manila Inc. is hiring for a Customer Service specialist to manage interactions including order placement, inquiries, and issue resolution across multiple channels.

You will monitor and ensure timely execution of the Order-to-Cash process from order capture to delivery and payment, investigate blocks, and coordinate with Demand, Logistics, Billing and Sales. Fluent Korean and strong communication are required.