Vietnamese-Bilingual Customer Supply Chain Specialist

Nestlã©; Philippines; On-site; PHP 446,000 - 725,000; Full time

Job summary

Nestlé Integrated Business Services Manila, Inc. is hiring a Customer Supply Chain Specialist who is Vietnamese bilingual. The role oversees order placement, inquiries, and issue resolution across channels, ensuring timely Order-to-Cash execution from order to payment.

Cross-functional collaboration and data accuracy in CRM/ticketing systems are essential. The ideal candidate has a Bachelor's degree, 2+ years in Customer Service or O2C, and strong communication with a customer-centric mindset.

Qualifications

• Bachelor's degree in business, Supply Chain, or related field.
• Fluent Vietnamese, spoken and written, with strong communication skills.
• 2+ years in Customer Service, Shared Services, or Order-to-Cash.
• Understanding of the Order-to-Cash lifecycle (order capture, fulfillment, billing, collections, returns).

Responsibilities

• Manage customer interactions including order placement, inquiries, and issue resolution via multiple channels
• Monitor and ensure timely execution of the Order-to-Cash process, from order capture to delivery and payment
• Investigate and resolve order blocks, fulfillment issues, and billing concerns in SLA timelines
• Proactively communicate with customers regarding order status, risks, and mitigation plans
• Serve as the primary contact for returns, refusals, and claims management, ensuring compliance with company policies
• Collaborate with cross-functional teams (Demand Management, Logistics, Billing, Sales) to ensure accurate and efficient service delivery
• Maintain and update records in CRM/ticketing systems, ensuring data accuracy and visibility across stakeholders
• Support continuous improvement initiatives by identifying root causes and contributing to process enhancements

Skills

Vietnamese language

Customer service

Order-to-Cash

Communication

Stakeholder management

MS Office

Education

Bachelor's degree

Tools

SAP

Job description

Nestlé Integrated Business Services Manila, Inc. is hiring a Customer Supply Chain Specialist who is Vietnamese bilingual. The role oversees order placement, inquiries, and issue resolution across channels, ensuring timely Order-to-Cash execution from order to payment.

Cross-functional collaboration and data accuracy in CRM/ticketing systems are essential. The ideal candidate has a Bachelor's degree, 2+ years in Customer Service or O2C, and strong communication with a customer-centric mindset.