NZ Logistics Ops Specialist - Import & Export

Hellmann Worldwide Logistics; Pasay; On-site; PHP 240,000 - 480,000; Full time

Job summary

Hellmann Worldwide Logistics in the Philippines seeks an Operations Associate to support import/export activities and maintain accurate, timely logistics processing. You will coordinate with overseas offices, carriers, and customers, review documents, and sustain shipment records.

The role emphasizes dependability, teamwork, and process improvement, aiming to meet SLAs and ensure compliant sea freight operations alongside related administrative tasks.

Responsibilities

• Monitor and manage incoming sea freight shipments.
• Coordinate with overseas offices, agents, carriers, customs brokers, and customers.
• Review shipping documents such as Bill of Lading, Commercial Invoice, Packing List, and Arrival Notice.
• Arrange cargo release and ensure timely delivery to customers.
• Track shipments and provide status updates to customers and stakeholders.
• Handle exceptions, delays, and customer inquiries.
• Process export bookings and coordinate shipment schedules with carriers.
• Prepare and validate export documentation and shipping instructions.
• Coordinate cargo pick-up, stuffing, and loading arrangements.
• Ensure compliance with destination country and carrier requirements.
• Monitor vessel departures and provide shipment updates.
• Support billing and operational reporting activities.
• Maintain accurate shipment records in the transport management system.
• Ensure compliance with company policies, customs regulations, and trade requirements.
• Collaborate with internal teams, overseas offices, and external service providers.
• Resolve operational issues and support continuous process improvement initiatives.
• Meet service level agreements (SLAs), productivity, and quality targets.
• Inclusion and social diversity are firmly anchored values in our corporate culture.

Job description

Hellmann Worldwide Logistics in the Philippines seeks an Operations Associate to support import/export activities and maintain accurate, timely logistics processing. You will coordinate with overseas offices, carriers, and customers, review documents, and sustain shipment records.

The role emphasizes dependability, teamwork, and process improvement, aiming to meet SLAs and ensure compliant sea freight operations alongside related administrative tasks.