Bilingual Japanese Service Desk Pro (N3)

Fujitsu Limited; Taguig; On-site; PHP 280,000 - 360,000; Full time

Job summary

Fujitsu Limited in the Philippines seeks a Japanese bilingual Service Desk Agent (N3) to provide first-line IT support from Taguig City. You will act as a single point of contact for users, handling routine incidents and requests with a focus on timely resolution and clear communication.

The role requires strong Japanese-English bilingual skills and a customer-centric approach, with location flexibility across multiple sites in the country and a commitment to upholding service levels.

Responsibilities

• Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).
• Business Awareness. Develops an understanding of customer's environment and service delivery requirements to enable the delivery of a first class service.
• Process. Documents actions taken in resolving routine customer enquires ensuring established processes/systems are followed.
• Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are 'beyond them' and escalates so they can be resolved.
• Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
• Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
• Personal Development Takes ownership of own development and has a development plan in place.

Job description

Fujitsu Limited in the Philippines seeks a Japanese bilingual Service Desk Agent (N3) to provide first-line IT support from Taguig City. You will act as a single point of contact for users, handling routine incidents and requests with a focus on timely resolution and clear communication.

The role requires strong Japanese-English bilingual skills and a customer-centric approach, with location flexibility across multiple sites in the country and a commitment to upholding service levels.