Global ITAM/CMDB Operations Analyst II

Qualfon; Philippines; On-site; PHP 600,000 - 840,000; Full time

Job summary

Qualfon seeks an ANALYST II in GLOBAL OPERATIONS to administer ITAM, SAM, and CMDB platforms. You will configure asset models, CI data, discovery sources, and governance rules while ensuring data quality and integration across ITSM processes.

You will partner with Infrastructure, Security, and Procurement teams to maintain accurate asset records, support compliance, and drive service data improvements in a dynamic Philippine environment.

Qualifications

• 3-5+ years in ITSM/ITAM/SAM/CMDB admin or related roles.
• Hands-on with ITSM/ITAM/CMDB platforms and discovery tools.
• Experience configuring asset models, CI data, workflows, dashboards, and governance.

Responsibilities

• Design and maintain CMDB structure, CI attributes, and relationships.
• Configure asset models, workflows, and reconciliation rules.
• Ensure data quality and reconcile discoveries across platforms.
• Maintain administration documentation and standards.
• Collaborate with Infrastructure, Security, Procurement, and Legal teams.

Skills

ITSM

ITAM

SAM

CMDB administration

IT operations

infrastructure support

software asset management

change management

stakeholder management

data governance

data quality

documentation

service mapping

dependency mapping

Tools

Freshservice

Device42

SCCM/MECM

Intune

Job description

Qualfon seeks an ANALYST II in GLOBAL OPERATIONS to administer ITAM, SAM, and CMDB platforms. You will configure asset models, CI data, discovery sources, and governance rules while ensuring data quality and integration across ITSM processes.

You will partner with Infrastructure, Security, and Procurement teams to maintain accurate asset records, support compliance, and drive service data improvements in a dynamic Philippine environment.