Global IT Support Engineer – Onboarding & Security

Domino Data Lab; Mexico; On-site; PHP 3,762,000 - 5,643,000; Full time

Job summary

Domino Data Lab is seeking a contract IT Administrator to support day-to-day IT systems and processes, from onboarding/offboarding to Tier 1 and 2 support across global teams.

In your first year you will improve IT support responsiveness, manage laptop provisioning for Mac and Windows, secure access with Google Workspace and Okta, and document best practices to grow our IT Knowledge Base. This contract role values reliability and proactive problem-solving.

Qualifications

• 5+ years in IT operations or IT support.
• Experience managing onboarding/offboarding and Tier 1 support.
• Strong communication and problem-solving skills.

Responsibilities

• Resolve Tier 1 and Tier 2 tickets and monitor IT channels (Jira/Slack).
• Manage laptop provisioning/de-provisioning for Mac & Windows with a third-party partner.
• Support onboarding/offboarding processes and deliver IT training to employees.
• Administer identity providers (Google Workspace, Okta).
• Document best practices and grow an IT knowledge base.

Skills

IT operations

Ticketing & support

Communication

Tools

JAMF

Microsoft Intune

Google Workspace

Okta

SAML/SSO

Azure AD

Job description

Domino Data Lab is seeking a contract IT Administrator to support day-to-day IT systems and processes, from onboarding/offboarding to Tier 1 and 2 support across global teams.

In your first year you will improve IT support responsiveness, manage laptop provisioning for Mac and Windows, secure access with Google Workspace and Okta, and document best practices to grow our IT Knowledge Base. This contract role values reliability and proactive problem-solving.