Global IT Service Delivery Specialist - 24/7 Remote

weSource Management Consultancy Firm; Makati; Hybrid; PHP 507,780 - 608,220; Full time

Job summary

A technology consultancy firm is seeking an IT Service Delivery Specialist in Makati. This role involves providing first-level technical support, managing incident requests via Jira, and ensuring high-quality service delivery. Candidates should have at least 3 years of experience in a tech environment and excellent communication skills in English. A bachelor's degree is preferred. This position may require working on a shifting schedule with 24/7 support.

Qualifications

• 3+ years of experience in a technical support role, ideally in an international environment.
• Good understanding of ITIL best practices.
• Willing to work on a shifting schedule with 24/7 support.

Responsibilities

• Provide first-level remote technical support to clients.
• Handle incidents and service requests using Jira.
• Monitor system performance and troubleshoot issues.
• Log and manage incident tickets ensuring SLA compliance.

Skills

Technical support

Jira ticketing

System performance monitoring

Customer service mindset

English communication

Team collaboration

Willingness to learn

Education

Bachelor's degree

Job description

A technology consultancy firm is seeking an IT Service Delivery Specialist in Makati. This role involves providing first-level technical support, managing incident requests via Jira, and ensuring high-quality service delivery. Candidates should have at least 3 years of experience in a tech environment and excellent communication skills in English. A bachelor's degree is preferred. This position may require working on a shifting schedule with 24/7 support.