Global IT Helpdesk Specialist – Onsite & End-User Champion

iSupport Worldwide; Manila; On-site; PHP 260,000 - 360,000; Full time

Benefits offered by this job

Free lunch

Onsite gym

Weekly fitness challenge

Upskilling academy

Modern office facilities

Employee amenities

Team-oriented culture

Job summary

iSupport Worldwide is seeking a Global IT Helpdesk Specialist to provide first-level technical support for software, hardware, network, and infrastructure issues across global operations. You will manage helpdesk requests, maintain the ticketing database, support asset deployment, license administration, and create knowledge base documentation to ensure excellent end-user experience.

Onsite work in Manila is required with strong customer service orientation and good communication skills.

Qualifications

• Experience in IT Helpdesk, Service Desk, Technical Support, or related IT support role.
• Exposure to Microsoft 365 administration, support, and troubleshooting.
• Experience using a Ticketing System for incident and request management.
• Knowledge of software, hardware, network connectivity, and infrastructure troubleshooting.
• CompTIA A+ certification is a plus.
• Willing to work in an onsite setup.
• Amenable to weekend work when business requires.

Responsibilities

• Provide first-level user support and problem resolution for software, hardware, network and infrastructure issues.
• Apply internal escalation procedures to ensure timely issue resolution and end-user satisfaction.
• Manage helpdesk requests and maintain the helpdesk ticketing database.
• Create and maintain reporting systems and performance measurement reports.
• Install, configure, and support required hardware and software.
• Provide logistical support across all users and locations, including asset deployment and retrieval.

Skills

IT Helpdesk

MS 365

Ticketing System

Customer service

Strong communication

Onsite work

Job description

iSupport Worldwide is seeking a Global IT Helpdesk Specialist to provide first-level technical support for software, hardware, network, and infrastructure issues across global operations. You will manage helpdesk requests, maintain the ticketing database, support asset deployment, license administration, and create knowledge base documentation to ensure excellent end-user experience.

Onsite work in Manila is required with strong customer service orientation and good communication skills.