Global - IT Service Desk Engineer | IMMEDIATE

IT By Design; Pateros; On-site; PHP 220,000 - 320,000; Full time

Job summary

IT By Design is seeking an IT Service Desk professional to join our team in Manila. The role focuses on resolving end-user issues, managing Office 365 accounts, and supporting VPN and firewall configurations for international clients.

The ideal candidate has at least 2 years in a service desk, strong AD and Windows/macOS troubleshooting skills, and a customer-focused approach. Night shift availability and onsite work at BGC, Taguig are required.

Qualifications

• At least 2 years of experience in a Service Desk, Help Desk, or similar IT support role.
• Strong troubleshooting skills in Active Directory — user management and permissions.
• Strong troubleshooting skills in desktop operating systems — Windows, Mac.
• Strong troubleshooting skills in Office 365 — account management.
• Strong troubleshooting skills in VPN and firewall management.
• Excellent communication skills and ability to work with international clients and end users.
• Customer-focused with good attention to detail.
• Willing to work onsite in BGC, Taguig and night shift, from 8:00 PM to 5:00 AM Manila Time.

Responsibilities

• Troubleshoot and resolve issues related to desktop operating systems, applications and software, printers and peripheral devices, and VPN connectivity.
• Manage and maintain Office 365 accounts, including administrative support as needed.
• Administer and troubleshoot desktop antimalware solutions, including virus and malware-related issues.
• Perform routine desktop OS maintenance, diagnostics, and troubleshooting.
• Install, configure, and provide support for various applications required by end users.
• Provide timely and effective technical support while maintaining a high level of customer service.

Skills

Active Directory management

Office 365 administration

VPN and firewall troubleshooting

Printer connectivity

Cross-cultural communication

Tools

Active Directory

Office 365

VPN

Firewalls

Antimalware

Job description

About the role We are looking for a skilled IT Service Desk / Help Desk Support professional to join our team. This role involves close collaboration with clients and internal team members to resolve support tickets and provide technical troubleshooting assistance to customers and international end-users.

Key responsibilities Troubleshoot and resolve issues related to desktop operating systems, applications and software, printers and peripheral devices, and VPN connectivity Manage and maintain Office 365 accounts, including administrative support as needed

Administer and troubleshoot desktop antimalware solutions, including virus and malware-related issues Manage Active Directory users, permissions, and access rights Perform routine desktop OS maintenance, diagnostics, and troubleshooting

Install, configure, and provide support for various applications required by end users Provide timely and effective technical support while maintaining a high level of customer service Collaborate with clients and internal teams to investigate and resolve technical issues

About you At least 2 years of experience in a Service Desk, Help Desk, or similar IT support role Strong troubleshooting skills in Active Directory — user management and permissions

Strong troubleshooting skills in desktop operating systems — Windows, Mac, etc. Strong troubleshooting skills in Office 365 — account management and administrative support Strong troubleshooting skills in VPN and firewall management

Strong troubleshooting skills in printer connectivity and hardware-related issues Excellent communication skills and ability to effectively communicate and work with international clients and end users Strong problem-solving and troubleshooting abilities

Customer-focused approach with good attention to detail Willing to work onsite in BGC, Taguig and willing to work on a night shift, from 8:00 PM to 5:00 AM Manila Time