Global IT Helpdesk Specialist – 1st‑Line Tech Support

iSupport Worldwide; Philippines; On-site; PHP 391,000 - 614,000; Full time

Benefits offered by this job

Free lunch

Onsite gym access

Fitness challenges

Employee engagement

Upskilling academy

Modern office facilities

Employee amenities

Collaborative culture

Job summary

iSupport Worldwide is seeking a Global IT Helpdesk Specialist to provide first-level technical support across software, hardware, and network issues for our global operations. You will manage helpdesk requests, administer licenses, and maintain knowledge bases, ensuring excellent end-user experience.

The role requires experience in IT helpdesk or service desk settings, familiarity with Microsoft 365, and a ticketing system. Onsite work is required with potential weekend shifts as needed.

Qualifications

• Experience in IT Helpdesk or Service Desk roles.
• Exposure to Microsoft 365 administration and troubleshooting.
• Experience using a Ticketing System for incident management.
• Knowledge of software, hardware, network connectivity, and infrastructure troubleshooting.
• CompTIA A+ certification is a plus.
• Willing to work onsite; weekend work as needed.

Responsibilities

• Provide first-level user support for software, hardware, network, and infrastructure issues.
• Apply escalation procedures to ensure timely resolution and end-user satisfaction.
• Manage helpdesk requests and the ticketing database.
• Create and maintain reporting systems and performance metrics.
• Install, configure, and support hardware and software.
• Provide logistical support across all users and locations for asset deployment and retrieval.
• Develop preventive maintenance programs and maintain equipment records.
• Assist with network and telecommunications administration.
• Administer software license management processes.
• Create, update and maintain knowledge base documents and FAQs.
• Maintain Information Systems databases.
• Research emerging technologies applicable to the role.
• Perform other duties and special projects as assigned.

Skills

IT Helpdesk

Customer service

Microsoft 365

Ticketing system

Network troubleshooting

Hardware/software support

Education

CompTIA A+ Certification

Tools

Ticketing System

Microsoft 365 Admin tools

Job description

iSupport Worldwide is seeking a Global IT Helpdesk Specialist to provide first-level technical support across software, hardware, and network issues for our global operations. You will manage helpdesk requests, administer licenses, and maintain knowledge bases, ensuring excellent end-user experience.

The role requires experience in IT helpdesk or service desk settings, familiarity with Microsoft 365, and a ticketing system. Onsite work is required with potential weekend shifts as needed.