Hybrid Global Service Desk Specialist

Macquarie Group; Manila; Hybrid; PHP 320,000 - 460,000; Full time

Benefits offered by this job

Wellbeing leave

Parental leave

Volunteer leave

Insurance plans

Learning & development

Job summary

Macquarie Group is seeking a Service Desk professional in Manila to be the first point of contact for staff needing technology assistance. You will support technology-based queries across multiple digital platforms and help maintain an excellent customer experience for a global user base.

The role emphasizes strong desktop support skills, familiarity with Microsoft 365 and modern device ecosystems, and adherence to security and compliance processes in a fast-paced, 24/7 environment.

Qualifications

• Strong desktop support experience for end users
• Experience with a computerised ticketing system
• Superior customer service and communication skills

Responsibilities

• Act as the first point of contact for staff needing tech help
• Provide support for technology-based queries across digital platforms
• Work within a global, 24x7 service desk to deliver outstanding customer experience

Skills

Microsoft 365

Windows 10/11

Active Directory

Mobile platforms

Desktop support

Customer service

Interpersonal comms

Written comms

Verbal comms

Security & compliance

Tools

Ticketing system

Job description

Macquarie Group is seeking a Service Desk professional in Manila to be the first point of contact for staff needing technology assistance. You will support technology-based queries across multiple digital platforms and help maintain an excellent customer experience for a global user base.

The role emphasizes strong desktop support skills, familiarity with Microsoft 365 and modern device ecosystems, and adherence to security and compliance processes in a fast-paced, 24/7 environment.