Global IT Contractor Operations Coordinator

CMA CGM; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

HMO with 2 free dependents from day 1

Medical reimbursement

Life insurance

Leave benefits (20 days + bereavement+

Hybrid work arrangement

Performance bonus

Retention bonus

Employee retirement fund

Job summary

CEVA Logistics is seeking an IT Contractor Operations Coordinator to manage end-to-end administration for external IT contractors. The role collaborates with hiring managers, staffing agencies, IT support teams, and internal stakeholders to source, onboard, support, and offboard resources efficiently.

You will coordinate requests, onboarding, extensions, changes, and offboarding while maintaining accurate lifecycle records and ensuring compliance with processes.

Qualifications

• Bachelor’s degree in Business Administration, Human Resources, Information Technology, Supply Chain, or a related field.
• 2–4 years in contractor administration, recruitment coordination, IT service operations, staffing agency management, or a comparable shared-services role.

Responsibilities

• Coordinate contractor requests, onboarding, extensions, changes, and offboarding activities, maintaining complete and accurate records throughout the lifecycle.
• Manage day-to-day contractor queries and follow up on open actions, documentation, approvals, access, timesheets, and operational issues.
• Support profile sourcing by preparing requirements, requesting and screening agency submissions, organizing interviews, and tracking candidate status and feedback.
• Act as the operational point of contact for staffing agencies, ensuring timely communication, accurate information, and compliance with agreed processes.
• Coordinate the creation, modification, extension, and deactivation of Active Directory accounts and required system access.
• Create and maintain contractor records and user access in Orchestra, including follow-up on timesheet readiness and data accuracy.
• Coordinate laptop and IT equipment requests, configuration, shipment, delivery, return, recovery, and inventory follow-up with agencies and IT support teams.
• Monitor onboarding and offboarding checklists, identify delays or exceptions, and escape risks to the relevant owner.
• Maintain trackers, status reports, process documentation, and audit-ready evidence; propose practical improvements and automation opportunities.
• Handle contractor and user information with confidentiality and in accordance with company policies and data-protection requirements.

Skills

Interpersonal skills

Communication skills

Influence relationships

Attention to detail

Stakeholder management

Education

Bachelor’s degree in Business Administration/HR/IT/Supply Chain

Tools

Active Directory

Orchestra

IT procurement tools

Job description

CEVA Logistics is seeking an IT Contractor Operations Coordinator to manage end-to-end administration for external IT contractors. The role collaborates with hiring managers, staffing agencies, IT support teams, and internal stakeholders to source, onboard, support, and offboard resources efficiently.

You will coordinate requests, onboarding, extensions, changes, and offboarding while maintaining accurate lifecycle records and ensuring compliance with processes.