Hybrid IT Vendor Operations Coordinator

CEVA Logistics; Makati; Hybrid; PHP 420,000 - 700,000; Full time

Benefits offered by this job

HMO w/ 2 free dependents from day 1 of

Medical reimbursement

Life insurance

20 annual leaves + bereavement leave +

Wedding leave

Hybrid set up w/ 3 days onsite and 2 W

Annual Performance Reviews w/ a chance

Annual Company Performance Bonus

Retention Bonus

Employee Retirement Program

Job summary

CEVA Logistics is seeking an IT Vendor Management Coordinator in Metro Manila to oversee end-to-end administration of external IT contractors. You will coordinate onboarding, extensions, offboarding, access provisioning, and maintain accurate lifecycle records.

You will partner with hiring managers, staffing agencies, IT teams, and internal stakeholders, ensuring timely communication and compliant processes while supporting operational improvements and data integrity.

Qualifications

• Bachelor’s degree in Business Administration, HR, IT, Supply Chain, or related field.
• 2-4 years in contractor administration, recruitment coordination, IT service operations, staffing agency management, or a comparable shared-services role.
• IT procurement experience is preferred.
• Global experience is preferred.
• Strong interpersonal and communication skills.
• Ability to influence and develop relationships internally and externally.
• Ability to develop highly collaborative and productive relationships.
• High attention to detail and ability to spot and adjust gaps as needed.

Responsibilities

• Coordinate contractor onboarding, extensions, changes, and offboarding activities, maintaining complete and accurate records throughout the lifecycle.
• Manage day-to-day contractor queries and follow up on open actions, documentation, approvals, access, timesheets, and operational issues.
• Support profile sourcing by preparing requirements, requesting and screening agency submissions, organizing interviews, and tracking candidate status and feedback.
• Act as the operational point of contact for staffing agencies, ensuring timely communication, accurate information, and compliance with agreed processes.
• Coordinate the creation, modification, extension, and deactivation of Active Directory accounts and required system access.
• Create and maintain contractor records and user access in Orchestra, including follow-up on timesheet readiness and data accuracy.
• Coordinate laptop and IT equipment requests, configuration, shipment, delivery, return, recovery, and inventory follow-up with agencies and IT support teams.
• Monitor onboarding and offboarding checklists, identify delays or exceptions, and escalates risks to the relevant owner.
• Maintain trackers, status reports, process documentation, and audit-ready evidence; propose practical improvements and automation opportunities.
• Handle contractor and user information with confidentiality and in accordance with company policies and data-protection requirements.

Skills

Interpersonal communication

Relationship building

Collaboration skills

Education

Bachelor's degree in Business Administration or related field

Tools

Active Directory

Orchestra (ITSM)

Contractor management tools

Job description

CEVA Logistics is seeking an IT Vendor Management Coordinator in Metro Manila to oversee end-to-end administration of external IT contractors. You will coordinate onboarding, extensions, offboarding, access provisioning, and maintain accurate lifecycle records.

You will partner with hiring managers, staffing agencies, IT teams, and internal stakeholders, ensuring timely communication and compliant processes while supporting operational improvements and data integrity.