Global IT Contractor Operations Specialist

CEVA; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

HMO w/ 2 free dependents from day 1 of

Medical reimbursement (includes eyeg-

Life insurance

20 annual leaves + bereavement leave +

Hybrid set up w/ 3 days a week onsite

Annual Performance Reviews w/ a chance

Annual Company Performance Bonus

Retention Bonus (similar to a signing)

Employee Retirement Fund

Job summary

CEVA Logistics is seeking an IT Contractor Operations Coordinator to oversee end-to-end administration of external IT contractors in Manila. You will partner with hiring managers, staffing agencies, and IT teams to ensure onboarding, support, and offboarding are efficient and compliant.

The role emphasizes coordinating contractor requests, managing records, and maintaining system access (Active Directory, Orchestra).

Qualifications

• Bachelor's degree in Business Administration, Human Resources, Information Technology, Supply Chain, or related field.
• 2-4 years in contractor administration, recruitment coordination, IT service operations, staffing agency management, or similar role.
• IT procurement experience is preferred.
• Global experience is preferred.
• Strong interpersonal and communication skills.
• Ability to influence and develop relationships internally and externally.
• High attention to detail and ability to spot and adjust gaps.

Responsibilities

• Coordinate contractor requests, onboarding, extensions, changes, and offboarding activities, maintaining complete and accurate records throughout the lifecycle.
• Manage day-to-day contractor queries and follow up on open actions, documentation, approvals, access, timesheets, and operational issues.
• Support profile sourcing by preparing requirements, requesting and screening agency submissions, organizing interviews, and tracking candidate status and feedback.
• Act as the operational point of contact for staffing agencies, ensuring timely communication, accurate information, and compliance with agreed processes.
• Coordinate the creation, modification, extension, and deactivation of Active Directory accounts and required system access.
• Create and maintain contractor records and user access in Orchestra, including follow-up on timesheet readiness and data accuracy.
• Coordinate laptop and IT equipment requests, configuration, shipment, delivery, return, recovery, and inventory follow-up with agencies and IT support teams.
• Monitor onboarding and offboarding checklists, identify delays or exceptions, and elevate risks to the relevant owner.
• Maintain trackers, status reports, process documentation, and audit-ready evidence; propose practical improvements and automation opportunities.
• Handle contractor and user information with confidentiality and in accordance with company policies and data-protection requirements.

Skills

Contractor administration

Stakeholder management

Onboarding/offboarding

Communication skills

Attention to detail

Education

Bachelor's degree in Business Admin / HR / IT / Supply Chain

Tools

IT procurement

Orchestra system

Active Directory

Job description

CEVA Logistics is seeking an IT Contractor Operations Coordinator to oversee end-to-end administration of external IT contractors in Manila. You will partner with hiring managers, staffing agencies, and IT teams to ensure onboarding, support, and offboarding are efficient and compliant.

The role emphasizes coordinating contractor requests, managing records, and maintaining system access (Active Directory, Orchestra).