Global Infra & Desktop Support Engineer – L2

Excis Compliance; Metro Manila; On-site; PHP 420,000 - 630,000; Full time

Job summary

Excis Compliance is seeking an Infrastructure and Desktop Support Engineer L2 to join our global IT team. You will provide Level 2 support for desktops, laptops, mobile devices, printers, and peripherals across multiple locations, resolving hardware, software, OS, and application issues.

The role requires strong networking knowledge, Windows administration, ITSM tooling, and proactive incident management, with opportunities to grow in a fast-paced, international environment.

Qualifications

• Hands-on experience with networking concepts and troubleshooting.
• Strong Windows OS and application support skills.
• Familiarity with ITSM processes and incident management.

Responsibilities

• Provide Level 2 desktop and infrastructure support across locations.
• Troubleshoot hardware, software, OS, and application issues on desktops, laptops, and peripherals.
• Assist in proactive incident management and escalation in a global IT environment.

Skills

Networking

Windows Admin

ITSM Tools

Incident Mgmt

Tools

ITSM tooling

Job description

Excis Compliance is seeking an Infrastructure and Desktop Support Engineer L2 to join our global IT team. You will provide Level 2 support for desktops, laptops, mobile devices, printers, and peripherals across multiple locations, resolving hardware, software, OS, and application issues.

The role requires strong networking knowledge, Windows administration, ITSM tooling, and proactive incident management, with opportunities to grow in a fast-paced, international environment.