Infrastructure and Deskside Support Engineer L2

Excis Compliance; Quezon City; On-site; PHP 335,000 - 558,000; Full time

Job summary

Excis is a global IT support organization seeking an Infrastructure and Desktop Support Engineer L2 in the Philippines. You will provide Level 2 technical support for desktops, laptops, mobile devices, printers, and peripherals, and resolve hardware, software, OS, and application issues to keep enterprise IT environments running smoothly.

You will install, configure, upgrade, and replace IT systems, monitor servers and network devices, and troubleshoot LAN/WAN/Wi‑Fi/VPN connectivity.

Qualifications

• Bachelor's degree in IT, CS, Engineering or related field.
• 3–5 years of IT Desktop/Infrastructure Support or Service Desk experience.
• Experience in enterprise IT environments across multiple locations.

Responsibilities

• Provide Level 2 technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Diagnose and resolve hardware, software, OS, and application issues.
• Install, configure, upgrade, and replace IT systems and equipment.
• Monitor and maintain IT infrastructure including servers, storage, and network devices.
• Troubleshoot network connectivity issues (LAN, WAN, Wi‑Fi, VPN, internet).
• Support Active Directory, DNS, DHCP, Group Policy, and file services.
• Manage incidents and requests per SLAs.
• Document troubleshooting procedures and resolutions.
• Provide onsite and remote support to end users.
• Assist with infrastructure upgrades, migrations, deployments, backups, and DR.
• Coordinate with IT teams, vendors, and providers for timely resolutions.

Skills

Troubleshooting

Analytical thinking

Communication skills

Education

Bachelor's degree in IT / CS / Eng or related field

Tools

ServiceNow

Jira

ManageEngine

Remote support tools

Infrastructure monitoring tools

Job description

WE ARE HIRING AN INFRASTRUCTURE AND DESKTOP SUPPORT ENGINEER L2!

Excis is a global IT support organization driven by innovation, collaboration, and a commitment to delivering exceptional service worldwide.

With operations across 190+ countries, a network of 6,000+ engineers, and partnerships with 200+ enterprise clients, we provide a dynamic and supportive environment where employees can grow, contribute, and make an impact.

At Excis, we believe in a people-first culture where individual achievements fuel team success. Join our international team and be part of a collaborative workplace where your technical skills and contributions are valued.

Key Responsibilities:

• Provide Level 2 technical support for desktops, laptops, mobile devices, printers, and peripherals.
• Diagnose and resolve hardware, software, operating system, and application-related issues.
• Install, configure, upgrade, and replace IT systems and equipment.
• Monitor and maintain IT infrastructure, including servers, storage, and network devices.
• Troubleshoot network connectivity issues involving LAN, WAN, Wi-Fi, VPN, and internet services.
• Support Active Directory, DNS, DHCP, Group Policy, and file services.
• Manage incidents and service requests in accordance with agreed Service Level Agreements (SLAs).
• Document troubleshooting procedures, resolutions, and knowledge articles.
• Provide onsite and remote technical support to end users.
• Assist with infrastructure upgrades, migrations, deployments, backup procedures, and disaster recovery activities.
• Coordinate with internal IT teams, vendors, and service providers to ensure timely issue resolution.

Key Requirements:

• Bachelor's degree in information technology, Computer Science, Engineering, or a related field.
• 3-5 years of experience in IT Desktop Support, Infrastructure Support, or Service Desk environments.
• Experience supporting enterprise IT environments, preferably across multiple locations.
• Knowledge of Windows 10/11 administration and basic Windows Server environments.
• Understanding of networking technologies, including TCP/IP, DNS, DHCP, VPN, LAN/WAN, and Wi-Fi.
• Experience troubleshooting desktops, laptops, printers, and peripheral devices.
• Familiarity with ITSM tools such as ServiceNow, Jira, ManageEngine, or similar platforms.
• Knowledge of remote support tools and infrastructure monitoring solutions.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively within a team environment.

Why Join Us:

At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the opportunity to contribute to a global IT leader that values innovation and excellence.