Global I2C Collections & Dispute Lead

Johnson & Johnson Co.; Taguig; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Johnson & Johnson Global Finance is seeking a Team Lead for Collection & Dispute Management to oversee end-to-end invoicing and cash collection in the Manila finance hub. You will manage complex customer accounts, forecast AR, and lead dispute resolution with a focus on revenue protection and risk mitigation.

The role requires strong negotiation, analytical skills, and experience with SAP and ERP systems, providing guidance to cross-functional teams within Global Services Finance.

Qualifications

• Bachelor's degree in accounting, finance, or related business discipline required.
• CPA, CMA, MBA and/or other financial certifications preferred.

Responsibilities

• Own end-to-end collections and accounts receivable management for complex/high-value accounts.
• Influence payment behavior to optimize cash flow and mitigate credit risk.
• Lead KPI performance against SLAs, identify gaps, and drive corrective actions.
• Perform AR forecasting, trend analysis, and root-cause analysis to anticipate risks.
• Provide senior oversight on Sales Order releasing within defined authority limits.

Skills

Negotiation

Communication

Analytical thinking

Stakeholder management

Education

Bachelor's degree in accounting or finance

CPA CMA MBA preferred

Tools

SAP

Microsoft Office

Job description

Johnson & Johnson Global Finance is seeking a Team Lead for Collection & Dispute Management to oversee end-to-end invoicing and cash collection in the Manila finance hub. You will manage complex customer accounts, forecast AR, and lead dispute resolution with a focus on revenue protection and risk mitigation.

The role requires strong negotiation, analytical skills, and experience with SAP and ERP systems, providing guidance to cross-functional teams within Global Services Finance.