Invoice to Cash - Collections Analyst

Johnson & Johnson Co.; Taguig; On-site; PHP 350,000 - 520,000; Full time

Job summary

Johnson & Johnson Finance (Accounts Receivable) in Taguig is seeking an AR collections specialist to manage day-to-day collections, monitor aging, and resolve disputes. You will negotiate payment terms and apply payments, supporting month-end close and related audits.

The role requires a Bachelor's degree in Finance/Accounting or equivalent experience plus 2+ years in AR/collections, strong Excel, SAP ERP, and solid communication skills. Experience with CRM tools is a plus.

Qualifications

• Bachelor's degree in Finance, Accounting, Business, or equivalent experience.
• 2+ years' experience in collections, accounts receivable, or I2C functions.
• Strong Excel skills (pivot tables, lookup functions, basic formulas).
• Experience with ERP systems (e.g., SAP,) and CRM/collections tools.
• Clear written and verbal communication; effective negotiator with customers.
• Strong organizational, analytical, and problem-solving skills.
• Attention to detail and ability to manage multiple priorities and deadlines.

Responsibilities

• Manage day-to-day collections for assigned accounts via phone, email, and customer portals.
• Monitor accounts receivable aging and prioritize collection efforts to reduce past-due balances.
• Investigate and resolve invoice disputes and billing discrepancies in coordination with Billing and Sales.
• Prepare, negotiate, and document payment arrangements and follow-up to ensure adherence.
• Apply incoming payments and assist with cash application and short-pays reconciliation.
• Escalate delinquent accounts according to policy (credit holds, senior collections, legal).
• Maintain accurate AR records, notes, and collection logs in ERP/collections systems.
• Produce routine and ad-hoc reports: aging, DSO, collections performance, and cash forecasts.
• Support month-end close and audit requests related to AR transactions.
• Identify process improvements and participate in I2C automation or transformation initiatives.
• Ensure compliance with company policies and applicable collection regulations.

Skills

Clear written and verbal communication

Analytical thinking

Problem solving

Attention to detail

Strong organizational skills

Effective negotiation

Education

Bachelor's degree in Finance, Accounting, or Business

Tools

Excel (Pivot Tables, Lookup)

SAP ERP

CRM/collections tools

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Finance

Job Sub Function:

Accounting

Job Category:

Professional

All Job Posting Locations:

Taguig, National Capital Region (Manila), Philippines

Job Description:

Major Duties & Responsibilities

• Manage day-to-day collections for assigned accounts via phone, email, and customer portals.
• Monitor accounts receivable aging and prioritize collection efforts to reduce past-due balances.
• Investigate and resolve invoice disputes and billing discrepancies in coordination with Billing and Sales.
• Prepare, negotiate, and document payment arrangements and follow-up to ensure adherence.
• Apply incoming payments and assist with cash application and short-pays reconciliation.
• Escalate delinquent accounts according to policy (credit holds, senior collections, legal).
• Maintain accurate AR records, notes, and collection logs in ERP/collections systems.
• Produce routine and ad-hoc reports: aging, DSO, collections performance, and cash forecasts.
• Support month-end close and audit requests related to AR transactions.
• Identify process improvements and participate in I2C automation or transformation initiatives.
• Ensure compliance with company policies and applicable collection regulations.

Required Qualifications

• Bachelor's degree in Finance, Accounting, Business, or equivalent experience (or 2-4 years relevant experience).
• 2+ years' experience in collections, accounts receivable, or I2C functions.
• Strong Excel skills (pivot tables, lookup functions, basic formulas).
• Experience with ERP systems (e.g., SAP,) and CRM/collections tools.
• Clear written and verbal communication; effective negotiator with customers.
• Strong organizational, analytical, and problem-solving skills.
• Attention to detail and ability to manage multiple priorities and deadlines.