I2C DS Collection And Dispute Mgmt Team Lead

Johnson & Johnson Co.; Taguig; On-site; PHP 1,800,000 - 3,000,000; Full time

Job summary

Johnson & Johnson Global Finance is seeking a Team Lead for Collection & Dispute Management to oversee end-to-end invoicing and cash collection in the Manila finance hub. You will manage complex customer accounts, forecast AR, and lead dispute resolution with a focus on revenue protection and risk mitigation.

The role requires strong negotiation, analytical skills, and experience with SAP and ERP systems, providing guidance to cross-functional teams within Global Services Finance.

Qualifications

• Bachelor's degree in accounting, finance, or related business discipline required.
• CPA, CMA, MBA and/or other financial certifications preferred.

Responsibilities

• Own end-to-end collections and accounts receivable management for complex/high-value accounts.
• Influence payment behavior to optimize cash flow and mitigate credit risk.
• Lead KPI performance against SLAs, identify gaps, and drive corrective actions.
• Perform AR forecasting, trend analysis, and root-cause analysis to anticipate risks.
• Provide senior oversight on Sales Order releasing within defined authority limits.

Skills

Negotiation

Communication

Analytical thinking

Stakeholder management

Education

Bachelor's degree in accounting or finance

CPA CMA MBA preferred

Tools

SAP

Microsoft Office

Job description

Job Description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

Czechia R-108282, Philippines R-108283, Spain R-078499

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

Job Function: Finance

Job Sub Function: AP/AR

Job Category: Professional

All Job Posting Locations: Taguig, National Capital Region (Manila), Philippines

Job Description

DePuy Synthes is recruiting for a I2C DS Collection & Dispute Mgmt Team Lead,locatedin Madrid, Spain or in Prague, Czechia or in Manila, Philippines.

“Reimagine the possibilities” at Johnson and Johnson Global Finance! We live this motto every day by creating game-changing business solutions for the world’s largest and most broadly-based healthcare company.

As a member of our Global Finance team, you will have exclusive access to a network of financial professionalslocatedin over 60 countries. This new network will help you build on your current skills and explore opportunities to grow your career in J&J.

At J&J Global Finance, we value ideas for innovation and improvement and are committed to diversity and inclusion. Together we will reimagine business processes to become more effective, more efficient, and improve customer experience. We are proud to be an equal opportunity employer.

This role will be part of the Global Services Finance team in the Invoice to Cash process area. The Global Services Finance organization provides best-in-class, cost-effective financial services, and compliance—in a J&J way—to our Operating Companies around the world.

ITCCollections & Dispute ManagementTeam Lead-is responsible for managing and overseeing end to end service delivery in the Invoice to Cash Collection and dispute function for specific business MRCs and markets

Key Responsibilities

Collections & Accounts Receivable Management

• Own strategic management of customer collections and open receivables for complex andhigh‑valueaccounts through proactive engagement, negotiation, and advanced dispute resolution techniques.
• Influence and drive desired customer payment behavior tooptimizecash flow, improve Days Sales Outstanding (DSO), and mitigate credit risk.
• Lead performance management of collection KPIs against Service Level Agreements (SLAs),identifyinggaps and driving corrective actions.
• Perform advanced AR forecasting, trend analysis, and root cause analysis toanticipaterisks and enable proactive portfolio management.
• Providesenior‑leveloversight and decision making on Sales Order Releasing activities within defined authority limits, escalating risks asappropriate.

Dispute Management

• Ownend‑to‑enddispute lifecycle for a portfolio of strategically important,high‑risk, orhigh‑revenuecustomer accounts, from investigation through resolution and financial posting.
• Act as a Senior Subject Matter Expert (SME) for complex,non‑standard, or escalated disputes,leveragingdeep functional and business knowledge.
• Manage and overseenon‑disputedcredits, revenue adjustments, and reconciliation activities, ensuring accuracy, compliance, andtimelyresolution.
• Provideexpert guidance, escalation leadership, and solutioning support to internal stakeholders to resolve complex customer and revenue issues.
• Participate in or leadcustomer‑facingnegotiations to resolve disputes, protect revenue, and strengthenlong‑termcustomer relationships.
• Proactivelyidentify, prioritize, and execute process improvement opportunities,leverageavailable technology and tools, and ensure sustained audit readiness and controls compliance.

Collaboration & Stakeholder Engagement

• Serve as a key strategic partner to Customer Service, Sales, Supply Chain, Deliver Revenue, and Finance teams to driveend‑to‑endI2C effectiveness.
• Act as a trusted advisor and escalation point for internal stakeholders on collections, disputes, revenue, and customer risk matters.
• Influencecross‑functionaldecision making by providing insights, recommendations, and risk assessments.
• Support leadership through advanced analysis,executive‑readyreporting, andhigh‑impactspecial projects asrequired.

Qualifications

Education

• A minimum of a bachelor’s level degree or equivalent isrequired, preferably in accounting, finance, or related business discipline.
• CPA, CMA,MBAand/or other financial certificationsispreferred.

Experience and Skills Required

• 4-6years of relevant work experience.
• Has an End-to-end Invoice to Cash process experience (Cash Applications, Credit Management, Collections/Dispute Management), with extensiveexpertisein the latter (Collections/Dispute Management) and preferably in the same Industry as J&J – Healthcare/Pharma – Preferred.
• Strong customer engagement skills (includingabilityto manage difficult customers) for both internal and external stakeholders.
• Capable of shaping and defining solutions and strategies for customer portfolios.
• Advanced Negotiation and communication skills.
• Able to support and prepare foundational analysis for evidence-based decision making.
• Present results and strategies to senior leadership.
• Change ManagementSkills preferred.

Required Knowledge, Skills, and Abilities

Fluent in English and in Spanish, for both oral and writtencommunication.

Technologyproficiencyin Microsoft Office and ERP.

Strong collaboration,influencing,changeand communication skills withstrategicmindset.

Preferred Knowledge, Skills and Abilities

Knowledge of SAP systems.

Experience from BPO or shared services center of a multinational corporation. and even local companies with relevant experience.

Digital/ intelligent automation capabilities.

Foreign language capability is a plus.

Johnson & Johnson is an affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated againston the basis ofdisability.

Johnson & Johnson announced plans to separate ourOrthopaedicsbusiness toestablisha standaloneorthopaedicscompany,operatingas DePuy Synthes. The process of the planned separation isanticipatedto be completed within 18 to24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may berequired, regulatory approvals and other customary conditions and approvals. Should you accept this position, it isanticipatedthat, following conclusion of the transaction, you would be an employee of DePuySynthesand your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes atan appropriate timeand subject to any necessary consultation processes.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal,stateor local law. We actively seek qualified candidates who areprotectedveterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnsoniscommitted to providing an interview process that isinclusiveofour applicants’ needs. If you are an individual with a disability and would like to requestan accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contactAskGSto be directed to your accommodation resource.

Preferred Skills

Accounting, Accounts Payable (AP), Accounts Receivable (AR), Analytical Reasoning, Collaboration, Communication, Consulting, Detail-Oriented, Financial Analysis, Financial Recordkeeping, Financial Reports, Financial Risk Management (FRM), Multi Currency Accounting, Organizing, Problem Solving, Process Optimization