I2C Collections & Dispute Lead – Global Finance

Johnson & Johnson Co.; Pateros; On-site; PHP 1,200,000 - 2,200,000; Full time

Job summary

Johnson & Johnson is seeking a Team Lead for the I2C Collections & Dispute Management group, located in Manila, Philippines. You will oversee end-to-end collections and dispute handling for strategic accounts within a global finance framework.

You will guide a team, drive process improvements, ensure accurate posting, and collaborate with Sales, Service, and Supply Chain to optimize working capital and customer satisfaction.

Qualifications

• Bachelor’s degree in accounting, finance or related discipline is required.
• CPA, CMA, MBA and/or other financial certifications are preferred.
• 4-6 years of relevant work experience with end-to-end Invoice to Cash exposure.
• Strong customer engagement skills for internal and external stakeholders.
• Proficient in SAP or ERP systems and MS Office.

Responsibilities

• Own end-to-end collections and dispute lifecycle for key accounts within defined SLAs.
• Lead and mentor the Collections/Dispute team to achieve targeted KPIs.
• Forecast cash flow, analyze trends, and identify risks for proactive portfolio management.
• Provide senior-level SME guidance for complex disputes and revenue issues.
• Collaborate with Customer Service, Sales, Supply Chain, and Finance to drive end-to-end I2C effectiveness.

Skills

Collections/Dispute Mgmt

Forecasting

Stakeholder engagement

Negotiation skills

Analytical thinking

Education

Bachelor's degree in accounting/finance

CPA/MBA preferred

Tools

SAP

ERP

Job description

Johnson & Johnson is seeking a Team Lead for the I2C Collections & Dispute Management group, located in Manila, Philippines. You will oversee end-to-end collections and dispute handling for strategic accounts within a global finance framework.

You will guide a team, drive process improvements, ensure accurate posting, and collaborate with Sales, Service, and Supply Chain to optimize working capital and customer satisfaction.