Global Hub People Operations Administrator

Afry; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

AFRY is seeking a People Operations Specialist to deliver high-quality administrative support across the employee lifecycle from Manila. You will ensure data integrity, support employees and stakeholders, and drive operational excellence within the People Operations function.

Reporting to the Global Hub People Operations Manager, this full-time role emphasizes collaboration, process optimization, and reliable service delivery to enhance the employee experience while maintaining governance and

Qualifications

• Bachelor's degree in HRM or related field.
• 1–4 years of experience in People Operations / People & Culture.
• Strong understanding of transactional People & Culture processes.
• Experience with HRIS platforms such as SAP SuccessFactors or similar.
• Proficiency with Microsoft Office; exposure to digital process automation is a plus.
• Strong communication, analytical, and attention to detail; English proficiency.

Responsibilities

• Execute day-to-day People Operations activities across the employee lifecycle (onboarding, offboarding, data changes, movements, documentation, HR reporting).
• Serve as first point of contact for process-related inquiries for employees and stakeholders.
• Collaborate with team members to ensure accurate, timely delivery of operational activities.
• Maintain data quality, compliance, and administration while meeting SLAs and KPIs.
• Identify opportunities for process optimization and support best-practice implementations.
• Provide updates and reporting within Global People Operations governance structures; contribute to a positive employee experience.

Skills

Analytical mindset

Problem-solving

Customer service orientation

Attention to detail

English proficiency

Education

Bachelor's degree in Human Resources Management

Tools

SAP SuccessFactors

Microsoft Office

Job description

The People Operations Specialist is responsible for delivering high-quality administrative support across the employee lifecycle, ensuring accurate and timely execution of People & Culture processes in accordance with established policies, procedures, and service standards. This role plays a key part in maintaining data integrity, supporting employees and stakeholders, and driving operational excellence within the People Operations function.

Key Responsibilities

• Execute day-to-day People Operations activities related to the employee lifecycle, including employee onboarding and offboarding, job and personal data changes, employee movements, documentation management, and HR reporting.
• Act as the first point of contact for People & Culture process-related inquiries, providing timely and professional support to employees and stakeholders.
• Collaborate closely with team members to ensure accurate, efficient, and timely delivery of operational activities.
• Maintain high standards of process execution, data quality, compliance, and administration while meeting agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Support continuous improvement initiatives by identifying opportunities for process optimization and assisting with the implementation of best practices.
• Work collaboratively within the Global People Operations team and provide updates and reporting in line with established governance and reporting structures.
• Contribute to a positive employee experience through reliable service delivery and a customer-focused approach.

Reports to: Global Hub People Operations Manager

Direct Reports: None

Type of Role: Full-time

Location: Manila

Requirements

• Degree in Human Resources Management or other relevant education.
• 1-4 years of relevant work experience within a People Operations or People & Culture function.
• Good understanding of transactional People & Culture processes.
• Proficiency and interest in HR systems and Microsoft Office. Experience with digital process automation is desirable, and experience with HRIS platforms such as SAP SuccessFactors or similar is a strong advantage.
• Strong soft skills, including an analytical and learning-oriented mindset, the ability to perform under tight deadlines, problem-solving capabilities, customer service orientation, strong communication skills, and excellent attention to detail.
• Professional proficiency in English.

Contact person for questions:

Frida Åström, Hiring Manager

[e-mail]

As part of all recruitment processes at AFRY, we conduct an identity verification, reference checks, and verification of educational credentials as standard procedure.

At AFRY, we engineer change in everything we do. Change happens when brave ideas come together. When we collaborate, innovate technology, and embrace challenging points of view. That's how we're making future. Join us in accelerating the transition towards a sustainable future.

We are actively looking for qualified candidates to join our inclusive and diverse teams across the globe.