Global HR Operations & Employee Experience Specialist

Ceridian HCM, Inc; Philippines; On-site; PHP 700,000 - 900,000; Full time

Job summary

Ceridian HCM, Inc. is seeking an HR Operations Specialist to provide Tier 1 support for HR inquiries, focusing on data integrity and adherence to procedures. You will handle various lifecycle activities and collaborate with HR teams to meet service metrics.

The role emphasizes managing complex cases, improving processes, and maintaining confidentiality across global HR operations. This position aligns with a strong operations background and customer-centric service delivery.

Qualifications

• 5+ years of HR Operations, People Services, HR Shared Services, or HR Generalist experience, across countries.
• End-to-end knowledge of the employee lifecycle: onboarding, data changes, leaves, benefits, offboarding, docs.
• Good understanding of local employment practices, statutory benefits, privacy and records management.
• Continuous-improvement mindset to simplify, standardize and improve the employee experience.
• Detail-oriented with a focus on data accuracy.
• Proficiency in Microsoft Office and familiarity with HRIS and CRM systems.

Responsibilities

• Serve as the first point of contact for HR inquiries from global employees with accurate information.
• Support onboarding, offboarding, open enrollment, benefits, payroll, and verifications.
• Resolve issues with strong problem-solving and first contact resolution focus.
• Provide administrative support across HR functions.
• Maintain accurate employee records in the HRIS and other databases with compliance.
• Collaborate with HR teams to streamline processes and improve experience.
• Create documentation for end-to-end processes, maintain SOPs and playbooks.
• Participate in training and contribute to HR service center resources.
• Maintain understanding of global HR policies, practices, and regulatory requirements.
• Navigate the Case Management System (CRM) to manage inquiries effectively.
• Identify and escalate procedural issues for timely resolution with leadership.
• Identify improvement or automation opportunities within HR processes.
• Uphold confidentiality and discretion in handling sensitive HR matters.

Skills

HR operations

Data integrity

Customer-centric

Problem solving

Confidentiality

Tools

Microsoft Office Suite

HRIS

CRM systems

Job description

Ceridian HCM, Inc. is seeking an HR Operations Specialist to provide Tier 1 support for HR inquiries, focusing on data integrity and adherence to procedures. You will handle various lifecycle activities and collaborate with HR teams to meet service metrics.

The role emphasizes managing complex cases, improving processes, and maintaining confidentiality across global HR operations. This position aligns with a strong operations background and customer-centric service delivery.