Global HR Operations & Data Specialist

Dayforce; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Dayforce is seeking an HR Operations Specialist to provide Tier 1 support for HR inquiries and transactions. You will help maintain data integrity, support employee lifecycle activities, and collaborate with the HR team to meet service metrics and improve processes.

You'll work with HRIS/CRM systems, handle confidential information, and create clear SOPs and playbooks. Global scope; growth and development opportunities available.

Qualifications

• 5+ years in HR Operations or HR Shared Services, ideally across multiple countries.
• Strong end-to-end knowledge of the employee lifecycle: onboarding to offboarding.
• Understanding of local employment practices, compliance, privacy and records management.
• Continuous-improvement mindset to simplify and standardize processes.
• Detail-oriented with emphasis on data accuracy.
• Proficient in Microsoft Office; familiar with HRIS and CRM systems.

Responsibilities

• Serve as first point of contact for HR inquiries from global employees.
• Support onboarding, offboarding, open enrollment, benefits, payroll, verifications.
• Resolve issues with first-contact resolution.
• Provide administrative support across HR functions.
• Maintain employee records in HRIS and other databases; ensure compliance.
• Collaborate with HR teams to streamline processes.
• Create documentation for end-to-end processes; maintain SOPs.
• Participate in training and HR service center resources.
• Maintain understanding of global HR policies and regulations.
• Navigate Case Management System to document inquiries.
• Identify and resolve procedural issues with leadership.
• Identify opportunities for continuous improvement or automation.
• Uphold confidentiality and data protection compliance.
• Participate in special projects.

Skills

HR Operations

Employee Lifecycle

HRIS

CRM systems

Data accuracy

Microsoft Office

Tools

HRIS

CRM systems

Job description

Dayforce is seeking an HR Operations Specialist to provide Tier 1 support for HR inquiries and transactions. You will help maintain data integrity, support employee lifecycle activities, and collaborate with the HR team to meet service metrics and improve processes.

You'll work with HRIS/CRM systems, handle confidential information, and create clear SOPs and playbooks. Global scope; growth and development opportunities available.