Global HR Direct Lead - Manila

Boehringer Ingelheim Pharmaceuticals, Inc.; Manila; On-site; PHP 1,500,000 - 2,300,000; Full time

Job summary

Boehringer Ingelheim Pharmaceuticals, Inc. in Manila is seeking a Head of HR Direct GBSC to oversee operations, lead the team, and continuously raise service delivery across regions and service areas supported by HR Direct from the Manila Center.

You will coach and develop leaders, drive end-to-end HR processes, promote inclusion, and collaborate with IT and HR stakeholders to optimize tools like ServiceNow and SAP SuccessFactors.

Qualifications

• Bachelor's degree in Business Administration, Human Resources, or a related field, or equivalent professional experience.
• Experience across different HR functions; multinational experience is an added advantage.
• Demonstrated leadership experience, including leading teams in a shared services or HR operations environment.
• Strong customer orientation with focus on service excellence and continuous improvement.
• Proven ability to work across multiple geographies, cultures, and time zones.
• Excellent collaboration and stakeholder management skills in matrix organizations.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Manage HR Direct in line with GBS operating model, supporting regions and service areas.
• Drive operational excellence across end-to-end HR Direct processes and inquiries handling.
• Lead and develop HR Direct teams and leaders; align with GBS People Strategy.
• Oversee recruitment, onboarding, capability building, learning, and leadership development within scope.
• Collaborate with HR Internal Communications and IT to enable technologies like case management tools and SuccessFactors.
• Maintain knowledge base articles and access documentation; manage escalation and service recovery.

Skills

Leadership

Customer Orientation

Stakeholder management

Analytical skills

Problem solving

Multinational exposure

Change management

Education

Bachelor's degree in Business Administration, Human Resources, or related field

Tools

ServiceNow

SAP SuccessFactors

Job description

Boehringer Ingelheim Pharmaceuticals, Inc. in Manila is seeking a Head of HR Direct GBSC to oversee operations, lead the team, and continuously raise service delivery across regions and service areas supported by HR Direct from the Manila Center.

You will coach and develop leaders, drive end-to-end HR processes, promote inclusion, and collaborate with IT and HR stakeholders to optimize tools like ServiceNow and SAP SuccessFactors.