Global Head of HR Direct & Service Delivery

Boehringer Ingelheim Business Services Philippines, Inc.; Muntinlupa; On-site; PHP 3,000,000 - 4,800,000; Full time

Job summary

Boehringer Ingelheim Business Services Philippines, Inc. is seeking a Head of HR Direct GBSC Manila to oversee HR Direct operations, manage the team, and drive continuous improvement across regions and service areas.

The role involves coaching, end-user training for HR systems, and handling inquiries, requests, and escalations in a structured, efficient manner to ensure high-quality service delivery. Strong leadership and cross-geography collaboration are essential.

Qualifications

• Bachelor’s degree in Business Administration, Human Resources, or a related field.
• Experience across different HR functions with end-to-end HR processes.
• Multinational company experience is an added advantage.
• Demonstrated leadership, including leading teams in a shared services or HR operations environment.
• Strong customer orientation with focus on service excellence and continuous improvement.
• Proven international exposure across geographies, cultures, and time zones.
• Strong collaboration and stakeholder management skills in complex matrix organizations.
• Cultural awareness and sensitivity for cross-cultural communication.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Experience in ServiceNow and SAP SuccessFactors is an added advantage.
• Fluency in English; additional languages are a plus depending on scope.

Responsibilities

• You will be accountable for managing HR Direct in line with the GBS Target Operating Model and support regions worldwide.
• You will drive operational excellence across HR Direct's end-to-end processes and oversee first-level support for GES and WFP initiatives.
• You will lead, develop, and empower HR Direct teams and leaders, driving workforce planning and capability building.
• You will steer end-to-end talent and people processes including recruitment, onboarding, and leadership development.
• You will promote employee engagement, diversity, accountability, and continuous improvement.
• You will ensure knowledge base maintenance, escalation management, and effective service operations.

Skills

Leadership

Customer orientation

International experience

Collaboration

Cultural awareness

Analytical skills

English fluency

HR processes knowledge

Education

Bachelor’s degree in Business Administration / HR

Tools

ServiceNow

SAP SuccessFactors

Job description

Boehringer Ingelheim Business Services Philippines, Inc. is seeking a Head of HR Direct GBSC Manila to oversee HR Direct operations, manage the team, and drive continuous improvement across regions and service areas.

The role involves coaching, end-user training for HR systems, and handling inquiries, requests, and escalations in a structured, efficient manner to ensure high-quality service delivery. Strong leadership and cross-geography collaboration are essential.