Global Head of HR Services & People Experience

Equinix; Philippines; On-site; PHP 7,000,000 - 12,000,000; Full time

Job summary

Equinix, the world’s digital infrastructure company, seeks a Global Director of HR Services to lead our high-volume, end-to-end HR services globally. This role drives operating models, service standards, governance, and workforce strategy while capitalizing on AI and automation to scale and improve the employee lifecycle experience.

The successful candidate will shape the future of HR service delivery, manage performance across SLAs, and lead a distributed team across regions to ensure

Qualifications

• Significant leadership experience in global HR operations, shared services, or People Operations within a multinational organization.
• Proven experience building, scaling, or transforming a global HR operations or shared services organization.
• Experience leading large, geographically distributed operational teams.
• Strong understanding of HR processes across the employee lifecycle and centralization/automation decisions.
• Track record delivering improvements through automation, Lean and continuous improvement.

Responsibilities

• Lead Global HR Services: build and lead a high-performing, global HR services organization with accountability for service levels and customer experience.
• Build and scale the global service model: define operating model, governance, catalogue, and centralized vs. local delivery.
• Drive Operational Excellence: manage rhythms, queues, productivity, quality, and cost effectiveness.
• Lead Workforce and Capacity Management: forecast volumes, develop scalable workforce models, ensure readiness for major events.
• Transform Through AI, Automation and Continuous Improvement: champion automation and digital service experiences.
• Strengthen Service Management and Employee Experience: establish KPIs, dashboards, and escalation channels.
• Own Risk, Controls and Operational Resilience: ensure regulatory compliance, data integrity, and business continuity.
• People Leadership & Talent Development: build and develop globally distributed HR services teams and leadership pipelines.

Skills

Global HR operations

HR shared services

People operations

HR transformation

Workforce planning

SLA management

Automation & AI

Continuous improvement

People leadership

Job description

Equinix, the world’s digital infrastructure company, seeks a Global Director of HR Services to lead our high-volume, end-to-end HR services globally. This role drives operating models, service standards, governance, and workforce strategy while capitalizing on AI and automation to scale and improve the employee lifecycle experience.

The successful candidate will shape the future of HR service delivery, manage performance across SLAs, and lead a distributed team across regions to ensure