Global HR Services Lead - Employee Experience

Equinix; Manila; On-site; PHP 3,000,000 - 5,200,000; Full time

Job summary

Equinix is seeking a Global Director, HR Services to own and scale our global People Operations, delivering high‑volume HR services across the employee lifecycle with operational excellence and strategic impact.

You will define the operating model, governance, and workforce strategy, drive AI/automation initiatives, and ensure service levels, quality, and employee experience are continuously improved across regions.

Qualifications

• Extensive leadership experience in global HR operations, shared services, or People Operations.
• Proven ability to scale and transform global HR services across multiple regions.
• Deep understanding of HR processes across the employee lifecycle.

Responsibilities

• Lead and scale a high-performing global HR services organization.
• Define and evolve the global HR services operating model.
• Oversee service delivery, quality, productivity, and SLAs.
• Drive automation and AI initiatives across HR service delivery.
• Ensure regional/local requirements are addressed during centralization.
• Manage risk, controls, and business continuity.

Skills

Global leadership

HR operations

Shared services

Workforce planning

Process automation

AI/Lean

Governance

Risk & controls

Job description

Equinix is seeking a Global Director, HR Services to own and scale our global People Operations, delivering high‑volume HR services across the employee lifecycle with operational excellence and strategic impact.

You will define the operating model, governance, and workforce strategy, drive AI/automation initiatives, and ensure service levels, quality, and employee experience are continuously improved across regions.