Global Freight Sales Support Associate

Deutsche Post; Pasay; On-site; PHP 300,000 - 540,000; Full time

Job summary

DHL Global Forwarding, Freight (DGFF) Global Service Centre in Manila invites a dynamic Sales Support Associate to join the SLS Service line. You will assist in generating monthly sales reports, perform lead analytics and classification, manage contracts, and provide pre-bid support.

Ideal candidates have a Bachelor's degree (logistics/industrial engineering/management preferred) and 0–3 years in BPO or logistics.

Qualifications

• Bachelor's degree; logistics/industrial engineering/management preferred.
• 0–3 years in BPO or logistics is preferred.
• Strong MS Office knowledge.
• Effective English communication (written and spoken).
• ERP exposure preferred.

Responsibilities

• Understand documentation requirements for the respective station/country and ensure work follows SOPs.
• Meet department SLAs and KPIs per delivery guidelines.
• Deliver high-quality service through timely, accurate completion of tasks.
• Collaborate to identify solutions and opportunities to improve service for business partners.
• Flag challenges to supervisor and business partner promptly.
• Coordinate with stakeholders for regular communication and flow of information.

Skills

Communication skills

Detail oriented

Logical reasoning

Customer centricity

Education

Bachelor's degree in logistics/industrial engineering/management

Tools

MS Office

ERP systems

Job description

DHL Global Forwarding, Freight (DGFF) Global Service Centre in Manila invites a dynamic Sales Support Associate to join the SLS Service line. You will assist in generating monthly sales reports, perform lead analytics and classification, manage contracts, and provide pre-bid support.

Ideal candidates have a Bachelor's degree (logistics/industrial engineering/management preferred) and 0–3 years in BPO or logistics.