Air Freight Specialist: Customer-Focused & Proactive

DHL Global Forwarding; Pasay; On-site; PHP 420,000 - 660,000; Full time

Job summary

DHL Global Forwarding is seeking an Expert - Air Freight in Manila. You will be customer facing, coordinating with internal and external stakeholders to ensure efficient air freight operations and seamless service.

Responsibilities include handling AFR files, quotes, bookings, tracking, and proactive customer updates, while maintaining KPI compliance and quality service across the DHL network.

Qualifications

• 2–3 years of experience in air transport freight forwarding.
• Graduation is required.
• English proficiency at intermediate level in speech and writing.

Responsibilities

• Manage AFR files for assigned customers with regional sign-off.
• Coordinate data and handover with GSC teams for services.
• Respond to customers with status, documents, transit times, and quotes.
• Process quotes, orders, bookings, and tracking, including invoicing.
• Identify risks and coordinate with stations to mitigate issues, with proactive updates.
• Maintain follow-up communications and KPI/sOP adherence.
• Coordinate with DGF operations for bookings and pre-alerts; share details with customers.
• Enhance service experience with professionalism and empathy.
• Record and resolve customer complaints.
• Understand freight forwarding terms and incoterms; connect locally for optimal solutions.
• Send and manage customer reports.

Skills

Air freight forwarding

Customer communication

MS Excel

Documentation & tracking

Problem solving

English language

Freight terms & incoterms

Education

Bachelor's degree

Tools

CargoWise/TMS

Job description

DHL Global Forwarding is seeking an Expert - Air Freight in Manila. You will be customer facing, coordinating with internal and external stakeholders to ensure efficient air freight operations and seamless service.

Responsibilities include handling AFR files, quotes, bookings, tracking, and proactive customer updates, while maintaining KPI compliance and quality service across the DHL network.