Global Financial Services Support Specialist (Onsite, UK Hours)

The HIRD Corp.; Quezon City; On-site; PHP 264,000 - 316,000; Full time

Job summary

The HIRD Corp. in Metro Manila is seeking experienced Financial Customer Service Representatives to support a UK-based financial account.

You will handle customer inquiries, provide account-related assistance, resolve concerns, and deliver excellent service in line with client standards. Role requires 1–2 years in a US/UK banking contact center, strong communication skills, and willingness to work onsite with shifting UK time schedules.

Qualifications

• At least High School Graduate (Old Curriculum), Senior High School Graduate, or completed at least 2 years in college
• Minimum of 1-2 years of experience in a US or UK banking/financial account within a contact center environment
• Experience in Banking, Collections, Fraud, Underwriting, Payouts, or related financial services functions
• Strong problem-solving and customer service skills
• Excellent communication skills and ability to interact with international customers
• Comfortable working onsite and on shifting schedules

Skills

Customer service

Communication skills

Problem solving

Teamwork

Interpersonal skills

Education

High School graduate or some college

Job description

The HIRD Corp. in Metro Manila is seeking experienced Financial Customer Service Representatives to support a UK-based financial account.

You will handle customer inquiries, provide account-related assistance, resolve concerns, and deliver excellent service in line with client standards. Role requires 1–2 years in a US/UK banking contact center, strong communication skills, and willingness to work onsite with shifting UK time schedules.