Real-Time Analyst: UK Financial Support (Onsite)

TASQ Staffing Solutions; Quezon City; On-site; PHP 334,800 - 558,000; Full time

Job summary

A leading staffing firm is seeking candidates for a customer service role in Quezon City. The position involves providing support for a UK Financial Customer Service account and requires a bachelor's degree along with 1 to 2 years of contact center and Workforce Management experience. The ideal candidate should have strong analytical skills and advanced proficiency in MS Excel. This is a 100% onsite role with shifting schedules aligned to UK time.

Qualifications

• 1 to 2 years of contact center experience.
• 1 to 2 years of Workforce Management experience in a call center/shared services environment.
• Banking industry experience is highly preferred.

Responsibilities

• Provide customer service for UK clients.
• Manage workforce scheduling and performance tracking.
• Analyze data for reporting purposes.

Skills

Strong analytical and problem-solving skills

Advanced proficiency in MS Excel

Strong numerical and data interpretation skills

Education

Graduate of Bachelor's Degree

Tools

Workforce Management software

Job description

A leading staffing firm is seeking candidates for a customer service role in Quezon City. The position involves providing support for a UK Financial Customer Service account and requires a bachelor's degree along with 1 to 2 years of contact center and Workforce Management experience. The ideal candidate should have strong analytical skills and advanced proficiency in MS Excel. This is a 100% onsite role with shifting schedules aligned to UK time.