UK Financial Support Specialist – Collections & Banking

Stark Asia Solutions Inc.

Quezon City

On-site

PHP 279,000 - 390,600

Full time

14 days+

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Benefits offered by this job

Performance Bonus

Incentives

HMO

Job summary

Stark Asia Solutions Inc. is seeking a UK Financial Customer Service representative in Quezon City to support US/UK banking accounts. The role requires 1–2 years of contact center experience in banking or financial accounts and strong communication with international customers.

You will handle inquiries, resolve issues, and maintain accurate interaction records while adhering to company policies and quality standards.

Qualifications

1-2 years US or UK banking/financial account experience in a contact center environment.
Experience from accounts such as banking, collections, fraud, underwriting, payouts, or similar roles.
Good problem solving skills with proper and assertive communication.
Understanding of customer service domain and comfortable dealing with international customers.

Responsibilities

Handle customer inquiries and provide timely, accurate, and professional support.
Resolve customer concerns by identifying issues and providing appropriate solutions.
Maintain accurate records of customer interactions and transactions.
Follow company policies, procedures, and quality standards in all interactions.
Collaborate with internal teams to address customer needs and resolve escalations.
Deliver excellent customer service while meeting performance and productivity goals.