Global Enterprise AI Customer Success Lead

AI Rudder Pte Ltd; Taguig; On-site; PHP 1,500,000 - 2,300,000; Full time

Benefits offered by this job

Learning & Development

Performance recognition

Global exposure

Meaningful impact

Ownership & autonomy

Team engagement

Job summary

AI Rudder is seeking a senior Customer Success/Account Manager to serve enterprise clients, guiding onboarding, adoption, and long-term value realization. You will drive engagement with AI Rudder solutions including voice automation technologies and collaborate with cross-functional teams to deliver outcomes.

With 8+ years in customer success or related roles, you will define success metrics, monitor KPIs, and lead strategic reviews to maximize ROI.

Qualifications

• 8+ years in Customer Success, Account Management or related roles, ideally with SaaS/AI solutions.
• Proven experience managing enterprise accounts and driving long-term client success.
• Bachelor’s degree required; Master’s degree preferred.

Responsibilities

• Be the primary contact for enterprise clients, ensuring onboarding, adoption, and value realization.
• Drive client engagement and usage of AI Rudder solutions (ASR, NLU, TTS, voice tech).
• Partner with clients to define success metrics, monitor KPIs, and drive business outcomes.
• Collaborate with Sales, Product, Engineering, and Implementation teams to deliver solutions.
• Conduct business reviews and guide ROI realization from AI Rudder solutions.
• Identify upsell/cross-sell opportunities within accounts.
• Lead client education, training sessions, and workshops to boost adoption and satisfaction.
• Represent AI Rudder in meetings, webinars, and events, showcasing product expertise.
• Stay informed on AI trends to make innovative client recommendations.

Skills

Strategic thinker

Client-focused

Relationship building

Negotiation skills

Analytical skills

Stakeholder management

Education

Bachelor’s degree

Master’s degree preferred

Tools

CRM systems

Project management tools

VOIP systems

APIs

Job description

AI Rudder is seeking a senior Customer Success/Account Manager to serve enterprise clients, guiding onboarding, adoption, and long-term value realization. You will drive engagement with AI Rudder solutions including voice automation technologies and collaborate with cross-functional teams to deliver outcomes.

With 8+ years in customer success or related roles, you will define success metrics, monitor KPIs, and lead strategic reviews to maximize ROI.