Remote AI Implementation & Customer Success Lead

Wing Assistant

Philippines

Remote

PHP 893,000 - 1,339,000

Full time

2 days ago

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Benefits offered by this job

Remote work

Professional development

Collaborative culture

Learning resources

Impactful work

Job summary

Central seeks an enthusiastic Implementation & Customer Success Manager to own the customer journey after signing, ensuring AI solutions deliver value. You will configure workflows, integrations, and AI agent behaviors while troubleshooting and supporting renewals.

This remote role in the Philippines requires strong English communication, 3+ years in customer success, and a track record of managing customer implementations with cross-functional teams.

Qualifications

3+ years in implementation or customer success at a B2B software company.
Experience independently managing a book of customers or implementations.
Hands-on experience configuring software for customers (CRM/workflow tools).

Responsibilities

Own the customer journey from contract signing through implementation and ongoing success.
Configure workflows, call routing, and integrations for new customers.
Collaborate with engineers on AI agent behaviors and escalation logic.
Troubleshoot issues and provide detailed context for resolution.
Protect revenue by identifying churn risks and expansion opportunities.
Onboard customers with regular check-ins to ensure satisfaction.

Skills

Customer success

Technical account management

English communication

Troubleshooting

Workflow configuration

Tools

CRM software

Workflow automation

Job description

This remote role in the Philippines requires strong English communication, 3+ years in customer success, and a track record of managing customer implementations with cross-functional teams.

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