Onboarding & Implementation Success Lead

Loop AI; Mexico; On-site; PHP 5,474,000 - 7,908,000; Full time

Job summary

Loop AI is seeking a highly technical Customer Success Manager to join our fast-growing team. This role goes beyond traditional account management, guiding customers through onboarding, technical integrations, platform configuration, training, and ongoing adoption.

You will work with US-based customers and internal teams to ensure smooth implementations, quick issue resolution, and measurable value from day one.

Qualifications

• Native or near-native English communication skills (spoken and written).
• 2+ years in Customer Success, Implementation, Solutions Consulting, Technical Support, or a similar role.
• Experience managing multiple customer projects simultaneously.
• Excellent project management and organizational skills.
• Highly technically proficient—APIs, integrations, troubleshooting.
• Strong analytical and problem-solving abilities.
• Ability to explain technical concepts to non-technical audiences.
• Comfortable working directly with US customers.
• Experience using CRMs and modern SaaS tools.
• Ownership mentality and ability to work independently.
• Located in Latin / South / Central America.

Responsibilities

• Own customer onboarding from contract signature through successful launch.
• Lead customer implementation projects, ensuring timelines and milestones are achieved.
• Coordinate integrations with POS systems and other third-party platforms.
• Configure customer accounts and validate data quality.
• Deliver onboarding sessions and customer training.
• Troubleshoot technical issues and work with Engineering to resolve complex problems.
• Translate technical concepts into language customers can understand.
• Manage multiple implementation projects simultaneously while maintaining communication.
• Monitor customer health and proactively identify adoption opportunities.
• Document customer requirements, workflows, and implementation processes.
• Become a product expert advising customers on best practices.
• Work cross-functionally with Sales, Product, Engineering, and Operations to improve the customer experience.
• Maintain accurate customer records within our CRM and internal systems.

Skills

English fluency

Customer success

Project management

APIs & integrations

Analytical thinking

Non-technical communication

CRM tools

Ownership mindset

US customer experience

Tools

CRM software

Job description

Loop AI is seeking a highly technical Customer Success Manager to join our fast-growing team. This role goes beyond traditional account management, guiding customers through onboarding, technical integrations, platform configuration, training, and ongoing adoption.

You will work with US-based customers and internal teams to ensure smooth implementations, quick issue resolution, and measurable value from day one.