Remote AI Implementation & Success Specialist

Wing Assistant; Philippines; Remote; PHP 893,000 - 1,339,000; Full time

Benefits offered by this job

Remote work anywhere

Professional development

Collaborative startup culture

Job summary

Central is a forward‑thinking startup building AI voice agents and expanding into broader AI back‑office solutions. We seek an Implementation & Customer Success Specialist who thrives in ambiguity and loves learning about AI while delivering real business results.

This execution-heavy role focuses on customer onboarding, successful adoption, and expansion. You will own the end-to-end implementation lifecycle, configure agents, troubleshoot issues, and work with various integrations to ensure

Qualifications

• Customer-facing experience with a strong focus on ownership and resolution.
• Excellent spoken and written English communication skills.
• Demonstrated evidence of ownership in prior roles.
• Technical aptitude and comfort with software configurations.
• Availability during US business hours.
• Ability to learn quickly and adapt to new technologies.

Responsibilities

• Take ownership of customers from contract signing through implementation, go-live, adoption, retention, and expansion.
• Independently configure AI agents, including prompts, workflows, actions, transfer rules, notifications, and integrations.
• Troubleshoot customer issues and provide solutions before escalating to engineering.
• Work with APIs, credentials, authentication, 2FA, webhooks, and third-party systems.
• Handle healthcare/EHR/scheduling integrations as needed.
• Conduct end-to-end testing of implementations to ensure they function correctly.
• Run onboarding, implementation, troubleshooting, check-in, and escalation calls with customers.
• Proactively identify and address issues with unhappy or inactive customers.
• Document recurring problems and develop repeatable processes/playbooks.
• Adapt to new AI workflows as Central evolves its product offerings.

Skills

Customer-facing

Ownership

English communication

Learning agility

Tools

APIs

Webhooks

Telephony/VoIP

Job description

Central is a forward‑thinking startup building AI voice agents and expanding into broader AI back‑office solutions. We seek an Implementation & Customer Success Specialist who thrives in ambiguity and loves learning about AI while delivering real business results.

This execution-heavy role focuses on customer onboarding, successful adoption, and expansion. You will own the end-to-end implementation lifecycle, configure agents, troubleshoot issues, and work with various integrations to ensure