Global End-User IT Support Specialist

Sportradar; Muntinlupa; On-site; PHP 420,000 - 540,000; Full time

Job summary

Datacentric in Manila is seeking a dedicated IT Support professional to assist Manila-based employees with daily technical issues. You will manage workstations, deploy software, and support Azure and Office 365 environments.

As the first point of contact, you will handle Active Directory accounts, network connectivity, and security requirements while collaborating with global IT teams to ensure smooth operations across the region.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related field.
• At least 1 year of relevant IT support experience.
• Strong knowledge of WAN/LAN, PC troubleshooting, repair, installation, and upgrades.
• Basic experience in system administration, monitoring, documentation, and reporting.
• Strong English communication skills (verbal and written) are a must, as the role provides support to global stakeholders.
• Exposure to Azure, Endpoints, AWS, Active Directory, M365 is an advantage.

Responsibilities

• Provides daily IT support and resolves technical issues for Manila-based employees efficiently.
• Maintains and manages all end-user workstations — troubleshooting PC hardware and software.
• Delivers software and application support: installing OS, deploying apps, configuring software.
• Manages tickets in Jira and ServiceNow for Manila Office and global tasks.
• Administers user accounts: creating, modifying, and removing Active Directory and RTS accounts.
• Supports network connectivity and office printing infrastructure.
• Sets up, configures, and deploys workstations and devices for all departments.
• Supports IT security requirements including password management, antivirus management, and endpoint protection.
• Serves as the first point of contact for technical support across the business.
• Collaborates with global IT and development teams to support international operations.

Skills

WAN/LAN knowledge

PC Troubleshooting

System administration basics

Documentation & reporting

English communication

Education

Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, or related field

Tools

Azure

EndPoints

Active Directory

M365

AWS

Job description

Datacentric in Manila is seeking a dedicated IT Support professional to assist Manila-based employees with daily technical issues. You will manage workstations, deploy software, and support Azure and Office 365 environments.

As the first point of contact, you will handle Active Directory accounts, network connectivity, and security requirements while collaborating with global IT teams to ensure smooth operations across the region.