Email Support Specialist: Grow with a Dynamic Team

FGC+; Murcia; On-site; PHP 212,000 - 223,000; Full time

Benefits offered by this job

Day 1 HMO

Competitive pay including incentives &

Payment of all statutory government"

25 days of annual paid leave

13 th month pay

Onsite medical support

Employee Engagement Events

Employee Referral Program

Skills, training for personal and/ or

Job summary

FGC+ in the Philippines is seeking an Email Support Representative (project-based) to assist e-commerce clients with timely responses, order tracking, and returns.

You will work with Zendesk-like systems and coordinate with shipping and billing teams, bringing empathy and problem-solving to every customer interaction.

Ideal candidates have a Bachelor's degree in a related field, at least 1 year of email support experience, and strong English written skills.

Qualifications

• Bachelor’s degree in a relevant customer service or business operations field.
• At least 1 year of proven experience providing email support in a customer service role.
• Proficient in Microsoft Excel and general computer literacy.
• Strong multitasking abilities and quick to learn new processes.
• Excellent verbal and written communication skills in English.
• Effective problem-solving skills with a focus on customer satisfaction.

Responsibilities

• Respond promptly to customer inquiries via email, resolving issues efficiently to ensure satisfaction.
• Assist customers with tracking shipments, placing orders, and processing returns, providing a seamless service experience.
• Provide detailed product information and personalized recommendations to enhance customer decision-making.
• Collaborate with shipping, billing, returns, and sales teams to ensure timely and accurate order fulfillment.
• Maintain accurate records of customer interactions and transactions for reporting and follow-up.
• Identify and elevate complex issues to the onshore team for advanced resolution.
• Update customer information and transaction details in company systems, including Zendesk and Order Manager.

Skills

Email support

Microsoft Excel

Communication in English

Multitasking

Problem solving

Education

Bachelor’s Degree in a relevant customer service or business operations field

Tools

Zendesk

Order Manager

Job description

FGC+ in the Philippines is seeking an Email Support Representative (project-based) to assist e-commerce clients with timely responses, order tracking, and returns.

You will work with Zendesk-like systems and coordinate with shipping and billing teams, bringing empathy and problem-solving to every customer interaction.

Ideal candidates have a Bachelor's degree in a related field, at least 1 year of email support experience, and strong English written skills.