Global Effectiveness Lead, Learning & Digital Experience

RELX International; Quezon City; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

RELX International in the Philippines is seeking a Senior Operations leader to drive Global Effectiveness, analytics, LMS administration, and content management. You will oversee a cross-functional team, set objectives, manage delivery, and ensure quality across SharePoint, automation, and digital experiences.

Applicants should demonstrate strong leadership, stakeholder management, and a proven track record in coordinating complex programs, with emphasis on AI-assisted productivity and

Qualifications

• :Experience in Global Effectiveness, sales enablement, learning content, multimedia, or similar functions.
• -
• Proven leadership through people management, project leadership, coaching, mentoring, or work coordination.
• Experience managing deliverables, priorities, capacity, timelines, and global stakeholder requirements.
• Strong communication, decision-making, organizational, and performance-management skills.
• Proficiency in Microsoft 365 and relevant enablement, learning, design, or automation tools.
• Demonstrated use of AI to improve productivity, quality, decision-making, or stakeholder outcomes, with a strong interest in advancing AI adoption, automation, and Digital Transformation.

Responsibilities

• Lead, coach, and develop Global Effectiveness team members.
• Set objectives, conduct performance discussions, manage employee requirements, and support career development.
• Manage work intake, prioritization, assignment, capacity, timelines, dependencies, and risks.
• Ensure timely and accurate delivery of: Global Effectiveness operations, reporting, LMS administration, SharePoint, and automation
• Learning content, multimedia, accessibility, and quality assurance
• Highspot, Sales Plays, digital experiences, analytics, and creative assets
• Partner directly with global business process owners to clarify requirements, manage reviews, and communicate progress.
• Maintain quality, brand, accessibility, documentation, and publishing standards.
• Drive process improvement, automation, standardization, and business continuity.
• Escalate material scope, capacity, compliance, or delivery risks to the Operations Manager.
• Continue to independently deliver assigned projects or recurring responsibilities within the supervisor’s functional expertise.
• Perform other supervisory and operational duties assigned by the Operations Manager.

Skills

People management

Project leadership

Coaching

Mentoring

Communication

Decision making

AI adoption

Microsoft 365

Global stakeholders

Education

Bachelor’s degree

Tools

Microsoft 365

AI tools

Job description

RELX International in the Philippines is seeking a Senior Operations leader to drive Global Effectiveness, analytics, LMS administration, and content management. You will oversee a cross-functional team, set objectives, manage delivery, and ensure quality across SharePoint, automation, and digital experiences.

Applicants should demonstrate strong leadership, stakeholder management, and a proven track record in coordinating complex programs, with emphasis on AI-assisted productivity and