Remote Operations Supervisor, Customer Support & AI Ops

Relx Plc; Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Relx Plc in the Philippines is seeking a Supervisor I, Customer Support/Operations to oversee end-to-end operational delivery and team engagement within the Consumer Advocacy Team. You will lead day-to-day operations, drive performance and service quality, and align with business objectives.

The role requires strong people leadership, collaboration across functions and geographies, proactive stakeholder management, and the ability to implement policies, prepare reports for senior leadership, and

Qualifications

• Bachelor’s degree in any field.
• Excellent written and verbal communication; ability to collaborate across all levels of the organization.
• Proven success in managing change within operational environments.
• Strong organizational, prioritization, and delegation skills.
• Knowledge of current AI practices, tools, and industry trends relevant to data operations and workflow optimization.
• Open to flexible schedules; demonstrates a consultative and collaborative mindset.
• Ability to manage a remote, results-oriented team.

Responsibilities

• Oversee end-to-end operational delivery and team engagement.
• Lead CI and Automation initiatives, collaborating with business unit counterparts and internal stakeholders.
• Handle escalated customer and managerial calls, ensuring timely and effective resolution.
• Implement and enforce team-level and organizational policies and procedures.
• Participate in strategic planning initiatives to support and achieve team and organizational objectives.
• Prepare reports and presentation materials for senior leadership and executive-level meetings.
• All other tasks assigned

Skills

People leadership

Stakeholder management

Analytical

Project management

AI tools knowledge

Communication

Remote team management

Education

Bachelor's degree

Tools

AI tools

Job description

Relx Plc in the Philippines is seeking a Supervisor I, Customer Support/Operations to oversee end-to-end operational delivery and team engagement within the Consumer Advocacy Team. You will lead day-to-day operations, drive performance and service quality, and align with business objectives.

The role requires strong people leadership, collaboration across functions and geographies, proactive stakeholder management, and the ability to implement policies, prepare reports for senior leadership, and