Global Effectiveness Lead - Learning, Content & Automation

Reed Elsevier Shared Services (Philippines) Inc Company; Manila; On-site; PHP 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Country-specific benefits

Job summary

RELX is seeking a Senior Manager to lead and coordinate Global Effectiveness across three areas: operations, LMS administration, and content development. You will drive analytics, automation, and SharePoint governance while guiding a multidisciplinary team through objectives and performance discussions.

The role emphasizes stakeholder collaboration, quality standards, and continuous process improvement within a global context.

Qualifications

• Bachelor’s degree holder.
• Relevant experience in Global Effectiveness, sales enablement, learning content, multimedia, business operations, or a similar function.
• Demonstrated leadership through people management, project leadership, coaching, mentoring, or work coordination.
• Experience managing deliverables, priorities, capacity, timelines, and global stakeholder requirements.
• Strong communication, decision-making, organizational, and performance-management skills.
• Proficiency in Microsoft 365 and relevant business, enablement, learning, design, or automation tools.
• Demonstrated use of AI to improve productivity, quality, decision-making, or stakeholder outcomes, with a strong interest in advancing AI adoption, automation, and Digital Transformation.
• Ability to lead the team while completing assigned individual KPOs.
• A specific degree is not required. Relevant experience and demonstrated capability will be prioritized.
• Must meet applicable internal mobility, performance, attendance, and disciplinary requirements.
• Must be in current role for 1 year
• Must not have received any Disciplinary Action within the past 12 months
• Must not have any Attendance and Punctuality issues in the past 12 months

Responsibilities

• Lead, coach, and develop Global Effectiveness team members.
• Set objectives, conduct performance discussions, manage employee requirements, and support career development.
• Manage work intake, prioritization, assignment, capacity, timelines, dependencies, and risks.
• Ensure timely and accurate delivery of: Global Effectiveness operations, reporting, LMS administration, SharePoint, and automation.
• Learning content, multimedia, accessibility, and quality assurance.
• Highspot, Sales Plays, digital experiences, analytics, and creative assets.
• Partner directly with global business process owners to clarify requirements, manage reviews, and communicate progress.
• Maintain quality, brand, accessibility, documentation, and publishing standards.
• Drive process improvement, automation, standardization, and business continuity.
• Escalate material scope, capacity, compliance, or delivery risks to the Operations Manager.
• Continue to independently deliver assigned projects or recurring responsibilities within the supervisor’s functional expertise.
• Perform other supervisory and operational duties assigned by the Operations Manager.

Skills

Leadership

Stakeholder management

Communication

Decision making

Organizational skills

Performance management

AI and automation

Automation tools

Project leadership

Coaching

Education

Bachelor’s degree

Tools

Microsoft 365

Job description

RELX is seeking a Senior Manager to lead and coordinate Global Effectiveness across three areas: operations, LMS administration, and content development. You will drive analytics, automation, and SharePoint governance while guiding a multidisciplinary team through objectives and performance discussions.

The role emphasizes stakeholder collaboration, quality standards, and continuous process improvement within a global context.