Global Disputes Operations SME & Process Leader

Global Payments Inc.; Philippines; On-site; PHP 1,200,000 - 1,600,000; Full time

Job summary

Global Payments Inc. is seeking a Subject Matter Expert, Operations to join the Worldwide Disputes Team. You will drive operational excellence across the end-to-end dispute lifecycle, ensure compliance with card schemes, and strengthen quality while reducing risk.

You will lead training, coaching, and accreditation programs, influence process changes, and mentor teams to enhance performance and customer outcomes in a fast-paced, regulated environment.

Qualifications

• Experience in disputes, chargebacks, or card operations across multiple brands.
• Ability to train, coach, and develop employees to improve performance.
• Strong analytical and problem-solving skills with focus on risk and quality.
• Excellent communication and relationship-building across functions.

Responsibilities

• Champion dispute resolution excellence and ensure regulatory adherence.
• Lead learning and capability development through training and accreditation.
• Drive continuous process improvement to increase efficiency and reduce risk.
• Shape compliance and operational readiness with timely policy updates.
• Influence team success through leadership and mentorship.

Skills

Disputes & chargebacks

Training & coaching

Analytical thinking

Stakeholder management

Communication

Job description

Global Payments Inc. is seeking a Subject Matter Expert, Operations to join the Worldwide Disputes Team. You will drive operational excellence across the end-to-end dispute lifecycle, ensure compliance with card schemes, and strengthen quality while reducing risk.

You will lead training, coaching, and accreditation programs, influence process changes, and mentor teams to enhance performance and customer outcomes in a fast-paced, regulated environment.