Global Dispatch & Client Success Coordinator

Emapta

Mandaluyong

On-site

PHP 335,000 - 446,000

Full time

10 days ago

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Benefits offered by this job

Day 1 HMO coverage

Competitive Salary Package

Day Shift schedule

Office in Ortigas

Salary Advance Program

Emapta Academy upskilling

Gym access (Ortigas/Makati)

Lifestyle perks

Employee referrals program

Government benefits

20 annual leaves (5 cash)

Engagement activities

Mentorship & global exposure

Career growth

Supportive environment

Job summary

Emapta Philippines is seeking a proactive Account Coordinator to lead client coordination for nationwide facility operations. This onsite role in Ortigas involves coordinating dispatches, preparing quotations, and delivering responsive service across North America.

Strong English skills (C1) and team collaboration are essential for success. You will work with cross-functional teams, learn new software, and enjoy a comprehensive benefits package including salary, career growth, and work-life

Qualifications

1-3 years of relevant professional experience in account coordination, customer service, dispatch, or a related field.
Strong customer service orientation with a service-first mindset.
Strong technical aptitude and the ability to learn and adapt to new software and systems.
Excellent interpersonal skills with an outgoing and personable approach.
Proactive and motivated attitude with a strong work ethic.
Effective teamwork and cross-functional collaboration skills.
Excellent verbal and written communication skills.
Advanced English proficiency at the C1 level.
Upper-intermediate French proficiency at the B2 level is an advantage but not required.
Proficiency in Microsoft 365 applications.

Responsibilities

Respond promptly to incoming client calls and emails, prepare quotations, process orders, and coordinate nationwide dispatches.
Research and identify the equipment, tradespeople, or specialists required for each service request and coordinate the appropriate operational response.
Provide courteous and informative customer support based on a comprehensive understanding of available services and capabilities.
Collaborate with team members to address and resolve client concerns, including service delays and delivery challenges.
Follow up with clients to confirm satisfaction, monitor job progress, and resolve outstanding concerns promptly.
Participate in limited, compensated on-call service rotations and remain available during assigned schedules.