Client Operations Lead | Hybrid & Evening Shift, Growth

First Focus AU; Muntinlupa; Hybrid; PHP 350,000 - 480,000; Full time

Benefits offered by this job

Hybrid working

Career development

Growing US MSP

Office in Ortigas/Alabang

Job summary

First Focus AU in the Philippines is seeking a Client Operations Coordinator to become an embedded member of a boutique US-based MSP, ensuring onsite visits are organised, communicated and executed seamlessly. You will work locally in the Philippines in a hybrid setup from Ortigas or Alabang, collaborating with a US operations team that values clear communication and service.

If you have MSP coordination experience and thrive in fast-moving environments, this role offers ownership, impact and

Qualifications

• Experience as a Service Coordinator within an MSP preferred.
• Excellent written and verbal communication skills.
• Strong organisational and time management abilities.
• Ability to juggle multiple priorities without losing composure.

Responsibilities

• Coordinate and optimise technician schedules for onsite client visits.
• Communicate proactively with clients regarding upcoming appointments and schedule changes.
• Ensure technicians have everything they need before arriving onsite, including hardware, equipment, access information and other logistics.
• Monitor service boards and identify scheduling gaps, conflicts and workflow issues.
• Review MSP automation and service board alerts to ensure nothing slips through the cracks.
• Manage emails, planner tasks and operational follow-ups.
• Send next-day visit confirmations and daily client updates.
• Conduct service board audits to maintain accuracy and process compliance.
• Partner with service leadership to improve scheduling workflows and operational efficiency.
• Analyse recurring scheduling trends and identify opportunities for improvement.
• Occasionally assist with client equipment pickups or deliveries where required.

Skills

MSP coordination

Scheduling

Client communication

Time management

Education

PA diploma

Tools

Microsoft Office

Job description

First Focus AU in the Philippines is seeking a Client Operations Coordinator to become an embedded member of a boutique US-based MSP, ensuring onsite visits are organised, communicated and executed seamlessly. You will work locally in the Philippines in a hybrid setup from Ortigas or Alabang, collaborating with a US operations team that values clear communication and service.

If you have MSP coordination experience and thrive in fast-moving environments, this role offers ownership, impact and