Dispatch Coordinator

Acquire Intelligence; Pasig; On-site; PHP 180,000 - 240,000; Full time

Job summary

Acquire Intelligence in Pasig City is seeking a dedicated Dispatch Coordinator to join our Ortigas site. You will assign drivers to routes, monitor locations, and ensure accurate dispatch data in trucking software, while upholding information security and data privacy policies.

Responsibilities include handling client inquiries, coordinating pickups and deliveries, tracking orders, and ensuring timely communications with brokers and customers.

Qualifications

• Minimum one year of back-end admin processing experience.
• Excellent customer service and communication skills.
• Ability to multitask and work on shifting schedules.

Responsibilities

• Assign drivers to routes and directing pickups and deliveries.
• Monitoring driver locations and updating loads in trucking software.
• Tracking orders and freight and communicating with brokers and customers.
• Ensuring data accuracy and compliance with security policies.
• Handling inquiries and providing timely follow-ups to clients.

Skills

Customer service

Verbal communication

Organizational skills

Back-end admin processing

Multi-tasking

Problem solving

Learning new workflows

Shifting schedule

Tools

Trucking software

Computers

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

Dispatch Coordinator

Ortigas Site, Pasig City, Philippines

Reporting to: Team Leader

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Dispatch Coordinator, your role is vital in keeping our customers and employees happy and contributing to our organization’s growth and success.

Handles all inquiries and follow-ups on Client’s transportation services (e.g., Tracking on order status and returns, Appointment Scheduling, Carrier Searches and Booking) and/or warehousing services following the standards set for service management, service accuracy, call handling, and data encoding accuracy.

As Dispatch Coordinator you are responsible in ensuring that all employment and personal information of employees are kept and handled in accordance with existing company policies on Information Security and Data Privacy.

As an Acquire Intelligence employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire Inteligence.

Essential Job Descriptions

• Handle Broker/Customer Accounts which include, but will not be limited to:
• Assigning drivers to routes.
• Directing the pick-up and delivery of freight.
• Monitoring the drivers’ locations.
• Entering the dispatch information and loads into trucking software
• Finding road service for truck repairs
• Tracking orders and freight.
• Transmitting information to brokers and customers.
• Finding solutions for changes or problems, issuing money orders.
• Using satellites, telephones, and computers to communicate information to drivers and to keep track of all important information.
• Responsible for problem solutions with assigned drivers.
• Tracks assigned drivers schedules and adjusts unplanned paid time off.
• Tracks driver utilization to ensure their drivers achieve targeted utilization levels and improve driver productivity.
• Responsible for driver execution of assigned work.li>
• Enforces understanding and compliance with all company policies and procedures including code of conduct of the business.
• Contributes to an atmosphere of trust and teamwork that values contributions of all employees in support of ahigh-performanceculture
• Works until driver issues resolved for the day and/or aproper hand off has been made.
• Monitors deliveries and pickups for service failures and proactively alerts driver managers of any loads in jeopardy of failure.
• Duties, responsibilities and activities may be assigned or changed from time to time.
• Responsible for securing his/her PC/Workstation with a password protected screensaver and log-off each time he/she will have his/her post unattended.
• Responsible for not disclosing his/her password to others, complying to company’s security procedure, and by not disclosing confidential information.

a Bit About You

• Excellent in customer service.
• Excellent written and verbal communication skills
• Excellent organizational and time management skills.
• With a minimum of one year of back-end admin processing experience.
• With a knack for multi-tasking.
• Able to solve problems and work under minimal supervision.
• Adept in learning new workflows and tasks.
• Ability to work on shifting schedule

What Success Looks Like

• High customer satisfaction.
• Excellent feedback from customers.li>
• Achievement of KPIs.

What We Value

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.
• Impact: Do, get it done, create impact.
• Passion: Be positive, bring passion and energy.
• Transparency: A transparent team can help each with other.

Join the A-Team and experience the A-Life!