Global Digital HR Specialist: SAP & AI Enablement

Partners Group; Hinoba-an; Hybrid; PHP 893,000 - 1,562,000; Full time

Benefits offered by this job

International, fast-paced environment

Excellent learning opportunities in HR

Global collaboration

Job summary

Partners Group is seeking a Digital HR Specialist to support and enhance HR systems globally from our Manila hub. You will be SME for SAP SuccessFactors modules, provide tiered HRIS support, and drive efficient, compliant HR processes across the organization.

The role requires hands-on experience with SuccessFactors and ServiceNow HRSD, plus strong communication, collaboration with cross-functional teams, and a proactive approach to learning new HR tech and AI tools.

Qualifications

• Bachelor’s degree in HR, Business Administration, IT, Data Analytics or related field preferred.
• At least 5 years of experience in HRIS, specifically SAP SuccessFactors modules (Employee Central, Recruiting, Onboarding, Performance & Goals, Reporting and Learning).
• Proven experience with ServiceNow HR Service Delivery, including HR case management and workflow configuration.

Responsibilities

• Act as SME in two or more SAP SuccessFactors modules.
• Provide first and second-level HRIS support and manage cases, escalations and requests.
• Perform root cause analyses to resolve recurring issues and prevent incidents.
• Ensure SLA adherence for response, resolution, and lifecycle targets.
• Plan and coordinate system releases, UAT, testing and post-release validation.
• Coordinate with IT and vendors for integrations and improvements.
• Maintain system stability, security, data integrity and audit controls.
• Create and maintain documentation, guides, SOPs and data dictionaries.
• Manage digital knowledge platforms like Confluence and SharePoint.
• Apply AI tools to support HR operations and reporting.
• Collaborate with HR, IT, TA and global stakeholders to translate technical concepts.

Skills

HRIS

SAP SuccessFactors

ServiceNow HRSD

English communication

Microsoft Office

Education

Bachelor’s degree in HR/IT/Business

Tools

ServiceNow

Microsoft Office Suite

Job description

Partners Group is seeking a Digital HR Specialist to support and enhance HR systems globally from our Manila hub. You will be SME for SAP SuccessFactors modules, provide tiered HRIS support, and drive efficient, compliant HR processes across the organization.

The role requires hands-on experience with SuccessFactors and ServiceNow HRSD, plus strong communication, collaboration with cross-functional teams, and a proactive approach to learning new HR tech and AI tools.