Digital HR Professional

Partners Group; Hinoba-an; Hybrid; PHP 893,000 - 1,562,000; Full time

Benefits offered by this job

International, fast-paced environment

Excellent learning opportunities in HR

Global collaboration

Job summary

Partners Group is seeking a Digital HR Specialist to support and enhance HR systems globally from our Manila hub. You will be SME for SAP SuccessFactors modules, provide tiered HRIS support, and drive efficient, compliant HR processes across the organization.

The role requires hands-on experience with SuccessFactors and ServiceNow HRSD, plus strong communication, collaboration with cross-functional teams, and a proactive approach to learning new HR tech and AI tools.

Qualifications

• Bachelor’s degree in HR, Business Administration, IT, Data Analytics or related field preferred.
• At least 5 years of experience in HRIS, specifically SAP SuccessFactors modules (Employee Central, Recruiting, Onboarding, Performance & Goals, Reporting and Learning).
• Proven experience with ServiceNow HR Service Delivery, including HR case management and workflow configuration.

Responsibilities

• Act as SME in two or more SAP SuccessFactors modules.
• Provide first and second-level HRIS support and manage cases, escalations and requests.
• Perform root cause analyses to resolve recurring issues and prevent incidents.
• Ensure SLA adherence for response, resolution, and lifecycle targets.
• Plan and coordinate system releases, UAT, testing and post-release validation.
• Coordinate with IT and vendors for integrations and improvements.
• Maintain system stability, security, data integrity and audit controls.
• Create and maintain documentation, guides, SOPs and data dictionaries.
• Manage digital knowledge platforms like Confluence and SharePoint.
• Apply AI tools to support HR operations and reporting.
• Collaborate with HR, IT, TA and global stakeholders to translate technical concepts.

Skills

HRIS

SAP SuccessFactors

ServiceNow HRSD

English communication

Microsoft Office

Education

Bachelor’s degree in HR/IT/Business

Tools

ServiceNow

Microsoft Office Suite

Job description

We are one of the largest global private markets investment managers, serving over 800 institutional investors worldwide. We have USD 185 billion in assets under management and around 2,000 professionals across 24 offices worldwide. Partners Group is an equal opportunity employer committed to cultural diversity.

What it's about

Partners Group is a global financial institution that retains the culture, pace and agility of a start-up. As a growing firm, we are committed to attracting, developing and retaining the very best talent, by offering a workplace where results are truly recognized and rewarded.

We are looking for aDigital HR Specialistto join our dynamic Digital HR team. In this role, you will help manage HR systems and support users across Partners Group globally. You will play a key role in enhancing operational efficiency, supporting business-critical HR initiatives, and ensuring the successful delivery of HR projects.

This role will support and continuously improve the organization’s HR technology and digital enablement landscape. The role acts as a subject matter expert across multiple HR systems, digital knowledge platforms, and emerging AI tools, ensuring stable operations, compliant configurations, effective knowledge sharing, and a strong employee experience.

Main Responsibilities

• Act as a subject matter expert in two or moreSAP SuccessFactors modules
• Provide first‑and second‑level support, managing standard and complex HR cases, escalations, and service requests.
• Perform root cause analysisto resolve recurring issues and prevent future incidents.
• Ensure adherence to SLA response, resolution, and lifecycle targetsand support service performance improvements.
• Assess, challenge, and translate functional and technical change requestsinto scalable and compliant solutions.
• Plan and coordinate system releases, upgrades, UAT, regression testing, and post‑release validation.
• Coordinate with IT teams and external vendorsto manage integrations, enhancements, and defect resolution.
• Maintain system stability, security, data integrity, and compliance, including roles, permissions, authorizations, and audit controls.
• Create, review, and maintain documentation and knowledge assets, including user guides, SOPs, configuration workbooks, UAT scripts, KB articles, handover documents, audit narratives, and data dictionaries.
• Manage and maintain digital knowledge platforms, including Confluence and Sharepoint.
• Apply AI tools(Microsoft Copilot, ChatGPT) to support HR operations, reporting, documentation, and knowledge discovery.
• Monitor case trends, ticket patterns, auto‑alerts, and service metricsto identify risks and improvement opportunities.
• Collaborate with HR, IT, Talent Acquisition, and global stakeholders, translating technical concepts into clear business language.
• Contribute to continuous improvement, digital innovation, and operational excellence initiatives.

What we expect

• Bachelor’s degree in Human Resources, Business Administration, Information Technology, Data Analytics, or a related field preferred
• At least5 years of relevant experiencein HRIS specifically in SuccessFactors modules (Employee Central, Recruiting, Onboarding, Performance & Goals, Comepnsatio, Reporting and Learning)
• Proven experience withServiceNow HR Service Deliveryis required, including hands‑on expertise in HR case management, workflow configuration, knowledge articles, and employee service delivery processes
• At least oneSAP SuccessFactors certificationis required; additional HRIS or ServiceNow certifications are a strong advantage
• Strong customer-service mindset with a deep focus on employee experience, operational excellence, and continuous improvement
• Agile, proactive, and eager to learn new HR systems and obtain further certifications
• Strong written and verbal communication skills inEnglish
• Proficiency inMicrosoft Office applications, including Word, Excel, and PowerPoint
• Flexibility to work alternative schedules or shifts, as needed

What we offer

Partners Group combines the scale of a global private equity firm with the pace, energy, and flat structure of a start-up. You'll have real ownership and room to make an impact fast, without layers getting in your way.

• A fast-paced, entrepreneurial, and international working environment in Manila
• Close collaboration with global and cross-functional teams
• Excellent learning opportunities in HR systems and professional development
• Broad exposure to Partners Group and the private markets industry
• Competitive salary and benefits package

www.partnersgroup.com